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1092F2F5D0F3FD81
Walnut Creek Marriott
Property Name:
Walnut Creek Marriott
Job Title: 
Guest Service Agent
Location: 
California-Oakland/East Bay
Company Name: 
City: 
Walnut Creek
Work Permit?: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management  Position?: 
No
Salary: 
 
Bonus Pay: 
No
Accomodation: 
No
 
If you have true entrepreneurial spirit, and have the attitude suited for the Hotel-Hospitality business, Windsor Capital Group can offer you exciting opportunities for your career into the future. WCG, is a dynamic and disciplined hotel company with a passion for excellence. We offer personal development programs for training and opportunities to grow and succeed.
   
Windsor Capital Group, Inc., is a privately held ownership and management company with a current portfolio of 10 hotels in 4 states across the United States including superior hotel brands such as:
  • Embassy Suites
  • Renaissance
  • Marriott

WCG is comprised of industry hospitality leaders who are committed to excellence, lead by example, and aspire to inspire others who want to succeed and grow in this exciting business. If you are someone who wants an exciting career, and can learn, teach and grow in the hospitality industry, we want you to be a part of our dynamic team!


We are seeking a friendly, professional and experienced Guest Services Agent who will green our guests and ensure an excellent customer experience during their stay.


Essential Responsibilities:

  1. Greets, registers, and assigns rooms to guests.
  2. Issues room key and escort instructions to Bell person or directly to guest as appropriate.
  3. Date-stamps, sorts, and racks incoming mail and messages.
  4. Transmits and receives messages using equipment such as telephone, fax, and switchboard.
  5. Answers inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
  6. Keeps records of room availability and guests’ accounts.
  7. Computes bill, collects payment and makes change for guests.
  8. May make, confirm, and cancel reservations for guests.
  9. May post charges such as room, food, liquor, or telephone by hand or machine.
  10. May make restaurant, transportation, or entertainment reservations for guests.
  11. May deposit guests’ valuables in hotel safe or safe-deposit box.
  12. May order complimentary flowers or champagne for special guests.

Requirements:

  • 3+ years customer service experience (hospitality experience strongly preferred)
  • Operational knowledge of hospitality industry specific property management software systems
  • Proven excellence in customer service
  • Ability to work as part of a team
  • Excellent multi-tasking experience
  • Excellent communication skills

 
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