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Guest Service Agent (Overnight)
Property Name:
Mandarin Oriental, New York
Date Posted:
8/4/17 10:30 AM
US - NY - New York

A career with Mandarin Oriental Hotel Group opens up a wealth of exciting opportunities for you, both now and for your future development. Our vision is to be widely recognised as the best luxury hotel group in the world. The Group is renowned for creating a culture that provides a motivating and rewarding environment in which to thrive.

Position Details

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world's most prestigious hotels and resorts. Mandarin Oriental now operates, or has under development, over 11,000 rooms in 24 countries with 21 hotels in Asia, nine in The Americas and 16 in Europe, Middle East, North Africa.

Our aim is to be widely recognized as the best luxury hotel group in the world, providing exceptional customer satisfaction in each of our hotels. The growth strategy of our Group is to successfully operate 11,000 rooms in major business centers and key leisure destinations around the world, whilst continuing to expand our presence globally. Our current portfolio reaches across four continents, and we remain firmly on track with our development plans. The Group regularly receives international recognition and awards for our legendary service hospitality

About Mandarin Oriental, New York

A stunning fusion of modern design with stylish Oriental flair, Mandarin Oriental, New York features 248 elegant guestrooms and suites — all with breathtaking views of Manhattan and Five-Star hospitality. Luxurious amenities include Asiate, the hotel's elegant restaurant; The Aviary designed by Tihany Design with dramatic views of Central Park; a 14,500-square-foot, Five-Star Mandarin Oriental Spa; and a state-of-the-art fitness center with a 75-foot lap pool. In addition, there is premium meeting and event space, including a 6,000-square-foot pillar-less ballroom with three walls of windows overlooking Central Park. Located in Columbus Circle's Time Warner Center, Mandarin Oriental, New York is in an idyllic location just steps away from world-class dining, shopping and entertainment, including the Broadway Theater District, Lincoln Center, Central Park, Jazz at Lincoln Center and the Time Warner Center's collection of upscale retail shops and restaurants.

Responsibilities include:

-checking in and checking out guests, handling guest concerns, taking reservation changes, additions and cancellations, as well as basic accounting for guest folios. 

-Greet and escort guests promptly to their rooms 

-Arrange fulfillment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues 

-Handle guests incoming and outgoing correspondence, (facsimile, messages, mail, etc.)


-Minimum 2 years experience as a Guest Service Agent or similar position (preferably in a luxury property)

-Bachelors degree in hospitality management or similar field

-Experience with Springer Miller System preferred.

-Additional languages are a plus

- ***Must be able to work the Overnight schedules as well as other shifts.***

Mandarin Oriental Hotel Group is an equal opportunity employer M/F/V/D