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428C7DEBB846BD11
Guest Room Attendant
Property Name
Hilton Washington Dulles Airport
Job Title
Guest Room Attendant
City
Herndon
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position
No
Bonus Pay
No
Accommodation
No
Industry
Hotel/Resort
Position Categories
Housekeeper

Stanford's Corporate Culture


Stanford Hotels Corporation is a mid-size, owner-operated company that specializes in the development and management of high quality, full service hotels using a variety of franchise brands. The corporate office is located in San Francisco; however, Stanford Hotels has 13 properties throughout the U.S. comprising three top global brands including Marriott, Starwood and Hilton.

Our goal is to be the "Best of the Brand." Since 1985, Stanford Hotels Corporation believes that high-quality properties, exceptional customer satisfaction, and engaged employees set Stanford Hotels apart from the rest.

Job Description


  • Ability to follow all appropriate policies and procedures while constantly striving to improve all standards of operation.
  • Ability to follow safety and security procedures and will not pose a direct threat to the health/safety of self or others.

  • Ability to plan, prioritize, organize, maintain concentration, and complete all work assigned.

  • Ability to focus attention to performance of tasks despite frequent, stressful or unusual interruptions.

  • Ability to communicate calmly with irate Guests, co-workers or supervisors in sometimes tense situations.

  • Ability to perform job functions with minimal supervision.

  • Ability to work cohesively with co-workers as part of a team.

  • Treat co-workers and guests with courtesy, friendliness and respect and provide responsive service.

  • Ability to meet or exceed productivity and performance standards and complete tasks as assigned by supervisor or manager.

  • Ability to understand and carry out instructions in verbal, written or diagram form.

  • Ability to understand Guests’ service needs.

  • Ability to adhere to work schedule and arrive on time in a neat and alert condition and adhere to company dress standards.

  • Ability to follow all appropriate policies and procedures while striving to improve all standards of operation.

  • Ability to interact with people, particularly in resolving complaints and problems.

    ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

  • Keep work area clean and neat, free from dust and litter.

  • Loads carts with supplies needed to perform duties.

  • Cleans all guest rooms as assigned within the required time limit. Duties in each room include:

    1. Change bed linens and makes bed.

    2. Vacuum carpet. Moves furniture as needed to clean.

    3. Dust and clean all furniture including picture frames, bed frames, lamps, TV’s, armoires, desks, etc.

    4. Clean mirrors, surfaces, windows, walls, etc.

    5. Thoroughly clean bathroom area by washing the shower/tub, sink, floor, toilet, etc.

    6. Replace room amenities such as bathroom supplies, drinking glasses, writing supplies, etc.

    7. Empties wastebaskets.

    8. Ensure guest room set up complies with standards.

    9. Reports any discrepancies in room status, why room was not completed, etc. to Inspector.

    10. Turns in all Lost & Found items following the standard procedures.

    11. Fills out assignment sheet as each room is completed.

  • Ensure all equipment is in operation order and all supplies are up to par. Report equipment that needs repair or supplies that need to be ordered.

  • Interacts with guests to answer questions and provide necessary services. Refers guests to other staff members if needed.

  • Ensure all equipment is in operation order and all supplies are up to par. Report equipment that needs repair or supplies that need to be ordered.

  • Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.

  • Be a Team Player and encourage the teamwork attitude among staff.

  • Attends department and as necessary, inter-departmental meetings.

  • Notify management of any pertinent information related to shift activities.

  • Be knowledgeable in all hotel emergency procedures.

  • Ensure areas are free of safety hazards and performs all duties in a safe and efficient manner.

  • Ensures total guest satisfaction.

  • Follow supervisor’s instructions and performs other duties as directed or assigned.

The Hilton Washington Dulles is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to lisa.pisone@dulleshilton.com or call 703-834-1981 to let us know the nature of your request.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Job Requirements


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EducationExperience

Licenses & Certifications