Join the most recognizable hotel brand
in virtually every region of the world.

Guest Relations Manager

Location:
KR - Busan
Date Posted:
16/11/16 22:30
Company Name:
Hilton Hotels and Resorts
What will it be like to work for this Hilton Brand?

Our Team Members are the Heart of Hilton. As extraordinary hospitality professionals, we work together to make Hilton a great place to work and to build rewarding careers for ourselves and our colleagues.

Our team members are changing the world one stay at a time. They're engaged and recognized in many ways for showcasing their talents. Join the most well known Hotel brand in the World and you'll have more than just a job. You'll have a challenging and rewarding career in the hospitality industry.

What will I be doing?

In your new role as Guest Relations Manager, you will be responsible for assisting with the management of Front Office operations by supporting the team with daily activities, and ensuring brand service standards are met to the highest quality. You will engage with guests from arrival to departure, and be responsible for managing all requests, inquiries and complaints during their stay. You will also deal with any operational issues that arise in the absence of the Front Office Manager, to ensure the safety and security of all team members and guests. Reporting to the Front Office Manager, you will enjoy working as part of a team in a fast-paced environment, on a rotating shift basis.

Duties/responsibilities

* Support the Front Office Manager with the management of daily Front Office operations
* Manage and support the Front Office team, ensuring that brand standards are met and guest expectations are exceeded
* Handle guest requests, inquiries and complaints promptly
* Resolve any management issues or emergencies that arise, record and manage as necessary
* Maximise sales revenues through up-selling and marketing programs within the department
* Maintain knowledge of hotel products, services, policies and emergency procedures
* Ensure your team maintains a professional manner and are up to date with VIP guest movements, hotel events, local attractions and activities.

What are we looking for?

A Guest Relations Manager serving Hilton Worldwide brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

* A degree or diploma in Hotel Management or equivalent
* A minimum of 2 years previous experience in a Front Office supervisory role within a similar environment, leisure, and/or retail sector
* Fluent in the English language in order to communicate professionally with guests and team members, both in person and over the telephone
* Excellent leadership, inter-personal, training and development skills
* A passion for delivering exceptional guest experiences
* Computer literate
* Demonstrated ability to resolve problems and conflict, and work efficiently under pressure
* Well-presented, organised and calm personality


Hilton World Wide Inc. is acting as an Employment Agency in relation to this vacancy.


Job Categories
Rooms - Front Office/Guest Services
Property
Hilton Busan
Entry Level Position
No