Guest Relations Agent

Fairmont Fujairah Beach and Resort

Location: AE - Fujairah

16/11/16 17:30
Job Details
Guest Relations Agent

Providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues are turning moments into memories for our guests at Fairmont Hotels & Resorts. Be an ambassador for an exceptional guest experience as Guest Services Agent, where your passion for service will inspire your team and make our guests feel valued.

Hotel Overview:

Located on the east coast of the United Arab Emirates with sweeping views of the Gulf known for its natural beauty set against the backdrop of the historic Hajar Mountains. The hotel consists of 180 rooms and residences, along with a marina and beach club.

Summary of Responsibilities:

Reporting to the Guest Service Manager, responsibilities and essential job functions include but are not limited to the following:

* Consistently offer professional, friendly and engaging service

* Handle guest concerns and react quickly, logging and notifying proper departments

* Attend regularly scheduled departmental meeting

* Assist in managing the departmental budget and scheduling Colleagues accordingly

* Balance operational, administrative and Colleague needs

* Assist guests regarding hotel facilities in an informative and helpful way

* Follow department policies, procedures and service standards

* Follow all safety policies

* Other duties as assigned


* Previous leadership experience in guest services preferred

* Previous Property Management System experience required

* Computer literate in Microsoft Window applications preferred

* Must be able to type 25 words per minute

* University/College degree in a related discipline an asset

* Must possess a professional presentation

* Strong interpersonal and problem solving abilities

* Highly responsible & reliable

* Ability to work well under pressure in a fast paced environment

* Ability to work cohesively as part of a team

* Ability to focus attention on guest needs, remaining calm and courteous at all times

Visa Requirements: Please note that you must be eligible to live and work in the United Arab Emirates. We will assist successful applicants with the visa process and provide flights and accommodation