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1465DBE24CB75D49

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Property Name:
Hotel LeVeque Columbus
Job Title: 
Guest Experience Supervisor
Location: 
Ohio-Columbus/Zanesville
Company Name: 
City: 
Columbus
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management  Position: 
Yes
Salary: 
 
Bonus Pay: 
No
Accommodation: 
No
Address: 
 
Fax: 
 
Email: 
 
Phone: 
 
Guest Experience Supervisor
Corporate Overview

Founded in 1985, First Hospitality Group, Inc. is a nationally recognized hotel management company providing management, acquisition, development and receivership services to a variety of hotels. Our portfolio includes more than 55 properties and 16 major hotel brands including Hilton, Marriott, IHG, Hyatt and Carlson. Headquartered in the Chicago area, we concentrate our business prospects in key markets in the Midwest — spanning our business in major cities across 10 states.

Our Company is dedicated to putting people first. FHG's strong and engaging culture creates a high-level experience for associates and guests alike. We look for service super stars to join our team and support our commitment to excellence.

Our Goals:
We provide a broad based, experienced supervisory staff focused on achieving all of our goals: exceptional financial returns, well-trained and motivated associates, and superior levels of guest satisfaction.

Our outstanding track record has been achieved through an uncompromising and consistent dedication to these goals. With over half of our managed properties owned by our company and its principals, we approach our day-to-day activities with this entrepreneurial ownership perspective. The results speak for themselves.

Job Description
HOTEL LEVEQUE

A Beacon of Hospitality

Hotel LeVeque, the star of the Columbus skyline, blends history and contemporary design with the timeless art of hospitality for people who are looking for an indulgent escape. We are GRACIOUS, hospitable and passionate about standout service. We anticipate our guests’ needs and design spaces and signature experiences just for them. We are AUTHENTIC, Inside and out, our hotel reflects and illuminates its history and location. We embody the best of Columbus in architecture, Midwestern hospitality, food and beverage, and accommodations. We are INSPIRING, our hotel inspires travelers to explore, stay, work and relax through its design details and reputation for excellence and innovation. We are BOLD.

Corporate Overview:

Founded in 1985, First Hospitality Group, Inc. is a nationally recognized hotel management company providing management, acquisition, development and receivership services to a variety of hotels. Our portfolio includes more than 55 properties and 16 major hotel brands including Hilton, Marriott, IHG, Hyatt and Carlson. Headquartered in the Chicago area, we concentrate our business prospects in key markets in the Midwest – spanning our business in major cities across 10 states.

Our Company is dedicated to putting people first. FHG’s strong and engaging culture creates a high-level experience for associates and guests alike. We look for service super stars to join our team and support our commitment to excellence.

Position Summary:

Hotel LeVeque is looking for a creative lifestyle Guest Experience Supervisor to assist in managing our front office stars. Experience working as a guest service supervisor with a lifestyle brand is preferred but more importantly we are looking for a passion to lead and create unique experiences for our guests that are exactly like nothing else.

What your job entails:

* You ensure that a well-trained, highly motivated staff anticipate guest needs and provide a unique experience. Sound experience tells you when to let the team fly and when to guide them.

* You assist in recruiting, selecting, orienting, training, assigning, scheduling, coaching, and counseling ambassadors.

* You will conduct the guest service experience from greeting to departure and everything in between.

* You will anticipate our guests needs and wants and be one step ahead of them creating a bold and authentic experience tailored to their individuality.

* When a problem does arise you will take ownership and resolve the issue with grace and humility.

* You will inspire guests to discover what makes Columbus and Hotel LeVeque exactly like nothing else.

* You will model the highest possible example in conduct, temperament, attendance, punctuality, and standards of work.

* You will work as in integral part of the hotel team, using all performance metric tools, to meet our customer service and revenue goals.

* You will take on any additional tasks.
Job Requirements
Requirements:

* You have two-three years of guest service experience. Preferably with a lifestyle brand.

* You can give us examples of computer programs you have learned and mastered.

* You can tell us about times you created exceptional guest experiences and creatively resolved guest issues.

* You must be flexible with schedule and able to work different shifts including evenings, weekends and holidays.

* You must be able to speak, read, write and understand the primary language(s) used in the workplace.

* You should have good communication skills, both verbal and written.

* You are able to stand for hours at a time.

* You understand this job requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.

* You have a high school degree or equivalent education.

First Hospitality Group seeks to attract and retain a high performing and diverse workforce in which employees’ differences are respected and valued to better meet the varying needs of the diverse customers we serve. FHG fosters a diverse and inclusive work environment that promotes collaboration, flexibility and fairness.

EQUAL OPPORTUNITY EMPLOYER

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Copyright© 2012 First Hospitality Group, Inc.

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