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361DC7462AF75949
Carlson Rezidor Hotel Group is one of the world's largest and most dynamic hotel companies. Operating in over 85 countries and territories worldwide, our brands employ more than 85,000 inspiring people-and we are always looking for great talent to join our team. Our culture encourages employees to innovate, share ideas, take risks, lead, and make a difference.
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Guest Experience Ambassador
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Property Name:
Country Inn & Suites By Carlson, Sunnyvale
Job Title: 
Guest Experience Ambassador
Location: 
California-Silicon Valley/San Jose
Company Name: 
City: 
Sunnyvale
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management  Position?: 
No
Salary: 
US $15.00-US $15.00 / Hour
Bonus Pay: 
No
Accomodation: 
No
Highly reviewed Country Inn & Suites By Carlson in the heart of Silicon Valley is seeking an energetic and detail oriented full time Guest Experience Ambassador who is looking to be a part of our fun and dynamic work environment.

Compensation range starts at $15.00 per hour, based upon experience and interview criteria, with benefits and potential for growth into Supervisor role. Guest Experience Ambassadors are an essential part of our Front Office team. In addition to checking guests in and out of our hotel, Guest Experience Ambassadors provide exceptional service, answer questions about the area and our hotel both in person and over the phone, and manage the overall experience for our guests from a warm welcome to fond farewell.


What We Provide:


* Access to our company health, dental, and vision benefits
* 401k program through Wells Fargo
* Company paid VTA EcoPass for South Bay public transportation


Responsibilities:


* Greeting and engaging all guests while taking personal action to accommodate their individual needs
* Creates an unending energetic environment for our guests and team members
* Reviews all guest reservations and plans their accommodation accordingly
* Processes financial transactions and arranges special billing needs when necessary
* Keeps current on activities, events, and meetings occurring throughout the hotel and in the local area
* Manages all guest concerns or requests diligently and without hesitation
* Personally chauffeuring guests to and from various locations in the immediate area using the company van
* Communicates effectively with all hotel departments to guarantee a seamless guest experience
* Prepares daily logs summarizing communications for management and other shifts
* Responsible for answering and fielding all calls to the hotel, both internal and external
* Maintains the confidentiality and respect of our Silicon Valley business patrons
* Takes action to assist Supervisors, Managers, and Executive Team Members with additional tasks whenever needed


Requirements:


* Strong computer skills
* Ideal candidate will have a minimum of 1 to 2 years of hotel experience or in a similar customer focused environment
* Must have a valid driver's license and be able to successfully pass a driving record check
* Experience in an Opera property management system is a benefit
* Strong verbal, written and interpersonal skills
* Strong attention to detail
* Commitment to exceptional service in any situation
* Ability to maintain a positive and professional attitude when handling all situations
* Adhere to the policies and procedures of the hotel
* Ability to work a flexible schedule including holidays and weekends


Physical Requirements:


* Occasional lifting of up to 50 pounds
* Ability to stand for long periods of time
* Ability to hear with 100% accuracy with correction
* Ability to stand and exert well paced mobility for an eight (8) hour shift
* Ability to lift, pull, push up to 70 pounds on an ongoing basis
* Must be able to squat, bend, kneel and twist on an ongoing basis
*Strong computer skills
*Ideal candidate will have a minimum of 1 to 2 years of hotel experience or in a similar customer focused environment
*Must have a valid driver's license and be able to successfully pass a driving record check
*Experience in an Opera property management system is a benefit
*Strong verbal, written and interpersonal skills
*Strong attention to detail
*Commitment to exceptional service in any situation
*Ability to maintain a positive and professional attitude