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19D638EAB8D3534D
Guest Curator

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Property Name:
Adolphus Hotel, Autograph Collection
Job Title: 
Guest Curator
Location: 
Texas-Dallas/Fort Worth Metroplex
Company Name: 
City: 
Dallas
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management  Position: 
No
Bonus Pay: 
No

Welcome to Crescent Hotels & Resorts, a premier hotel management and ownership group. Crescent seeks energetic, innovative individuals who have a desire to work in a results-driven environment. Our success is the direct result of everyone working together toward a common goal: To deliver exceptional service to our valued guests and provide a high quality work environment for our associates.

Strong core values related to customer service and associate satisfaction account for the continued success of our company. We are more than just a collection of hotels, we are a progressive company determined to be the employer of choice in the hospitality industry. We are pleased that you have chosen to learn more about our growing organization and are confident that Crescent will provide you with a very rewarding career. print

JOB OVERVIEW To detail all aspects of guest reservations ensuring the stay and check-in is personalized and seamless, allowing the guest to have a unique experience. Receive, process, and coordinate all request gifts and room amenities that will enhance guests stay.

REPORTS TOFront Office Manager

ESSENTIAL JOB FUNCTIONS

1.Retrieve and review reservations arrival report on a daily basis and use known information to create detailed and personalized portfolio for guest. When guest information is unknown, conduct research as needed to gain more information on guests stay and preferences. Contact the booking agent to get all information needed to provide seamless check in and amenities.

2.Be trained in Front Office, IRD, and Housekeeping operations to ensure seamless guest experience. Block guests room type according to preferences.

3.Check all existing reservations on a daily basis and update accordingly. Reviews all preferred accounts arrivals and keep strong relationship with the booking agent and the hotel guest.

4.Maintain collaborative partnership with Executive Housekeeper and Front Office Manager to ensure proper room types are available according to the daily reservations plan. Prioritize reservations and room type based on need and availability.

5.Be the centralized communication point ensuring rooms are ready and blocked appropriately as guests arrive.

6.Confirm guest preferences via reservation and maintain accurate record of guests preferences. Schedule reservations at Spa or Restaurants as needed.

7.Sees the appropriate note is written and accompanies amenities and gifts. Order special gifts i.e. Monogrammed bath robes, flowers, etc.

8.Coordinates with Front Desk, Docent, and Kitchen and In-room dining to which amenities are to be delivering are pre-blocked and identified.

9.Receive, order, process, deliver, and communicate room amenities and gift requests to all departments involved. Follow amenity standards by documenting and billing accurately and appropriately. Coordinates delivery of all gifts, and amenities with respective departments

10.Attend and Lead the Intuitive arrival meeting. Prepare all reports for the IAM meeting and distribute before the meeting.

11.Greet guests with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.

12.Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.

13.Provide clear and professional written and verbal communication.

14.Comply with attendance rules and be available to work on a regular basis.

15.Perform any other job related duties as assigned.
MINIMUM QUALIFICATIONS

1-2 years guest service or front desk experience in a luxury hotel environment preferred.

REQUIRED SKILLS AND ABILITIES

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to pitch-in and help co-workers with their job duties and be a team player. Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. Ability to stand and move throughout front office and continuously perform essential job functions. Ability to access and accurately input information using a moderately complex computer system. Ability to observe and detect signs of emergency situations. Ability to establish and maintain effective working relationships with associates, customers and patrons.

PHYSICAL DEMANDS

Ability to withstand prolonged periods of standing andor walking and move throughout front office to perform essential job functions. Ability to lift at least 5-10 lbs.

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Hotel Management Companies: Crescent Hotels & Resorts A Premier Hotel Management Company