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278186
Property Name
Sofitel New York
Job Title
Group Sales Manager
Location
New York-New York City
Company Name
City
New York
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Industry
Hotel/Resort
Position Categories
Sales

Job Details

Key Expectations:

  • Exceed individual production goal
  • Help team exceed budgeted total revenues
  • Help team achieve ADR index goal without losing revPAR index
  • Help team achieve budgeted GOP
  • Maximize employee satisfaction and retention
  • Maximize customer satisfaction

 

Key Responsibilities:

  • Take ownership of the revenue potential from all customers and markets assigned
  • Daily prospecting for new business as required to maximize revenues
  • Daily follow up sales calls and response to inquiries as required
  • Frequent sales presentations, off property sales calls, customer site tours and customer entertaining as required
  • Maximize conversion and revenues from all inquiries via telephone or in person
  • Develop excellent professional relationships with key customers as assigned
  • Maintain accurate and thorough data and history within Delphi for customers assigned
  • On-going self driven education on hotel, hotel industry and French culture
  • Constantly survey and analyze trends and potential of customers and markets assigned
  • Constantly survey and analyze threats and opportunities from competition
  • Create and develop new sales strategies and promotions as needed and quickly change or terminate ineffective sales strategies and promotions
  • Manage performance issues that arise with assigned Sales Assistant
  • Maximize the talent of the Assistant through hiring, training, motivating, coaching, counseling and developing
  • Effectively communicate with other hotel departments, regional and global sales staff
  • Participate in professional organizations to maintain high visibility and drive revenues
  • Be a daily role model of world class luxury in personal appearance and behavior

Job Requirements

Key Qualifications:

  • College graduate, preferably in Business or Hotel Management
  • Ability and willingness to work weekends, evenings and travel as required
  • Proven track record of exceeding goals through individual sales efforts
  • Minimum of 2 years of hotel sales experience, preferably in a luxury hotel
  • A reasonable understanding of the upper-upscale or luxury hotel industry
  • A comprehensive understanding of either Accor/Sofitel OR the local hotel market
  • Some knowledge of food and beverage/wine
  • Basic computer skills (typing, Delphi or similar, Microsoft Office)
  • Excellent verbal and written English skills

 

Talents Required (key talents underlined):

  • luxury minded, sophisticated
  • well traveled, curious about the world
  • professional, etiquette, manners
  • ethical, honest, trustworthy
  • cares for others; employees and customers
  • contagious enthusiasm and positive attitude
  • confident yet humble, self aware of strengths and weaknesses
  • competitive, results oriented
  • courageous yet calm in difficult situations
  • self motivated, hard working
  • persistent, determined, hungry
  • persuasive, a great closer
  • quick learner, strives to keep learning
  • asks great questions, a great listener
  • natural intuition, anticipates needs
  • creative, risk taker
  • passionate, displays high energy
  • sense of humor, knows how to have fun
  • natural presenter/entertainer
  • builds relationships easily
  • problem/puzzle solver
  • organized, detail oriented