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Property Name
Sofitel New York
Job Title
Group Sales Manager
New York-New York City
Company Name
New York
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Position Categories

Job Details

Key Expectations:

  • Exceed individual production goal
  • Help team exceed budgeted total revenues
  • Help team achieve ADR index goal without losing revPAR index
  • Help team achieve budgeted GOP
  • Maximize employee satisfaction and retention
  • Maximize customer satisfaction


Key Responsibilities:

  • Take ownership of the revenue potential from all customers and markets assigned
  • Daily prospecting for new business as required to maximize revenues
  • Daily follow up sales calls and response to inquiries as required
  • Frequent sales presentations, off property sales calls, customer site tours and customer entertaining as required
  • Maximize conversion and revenues from all inquiries via telephone or in person
  • Develop excellent professional relationships with key customers as assigned
  • Maintain accurate and thorough data and history within Delphi for customers assigned
  • On-going self driven education on hotel, hotel industry and French culture
  • Constantly survey and analyze trends and potential of customers and markets assigned
  • Constantly survey and analyze threats and opportunities from competition
  • Create and develop new sales strategies and promotions as needed and quickly change or terminate ineffective sales strategies and promotions
  • Manage performance issues that arise with assigned Sales Assistant
  • Maximize the talent of the Assistant through hiring, training, motivating, coaching, counseling and developing
  • Effectively communicate with other hotel departments, regional and global sales staff
  • Participate in professional organizations to maintain high visibility and drive revenues
  • Be a daily role model of world class luxury in personal appearance and behavior

Job Requirements

Key Qualifications:

  • College graduate, preferably in Business or Hotel Management
  • Ability and willingness to work weekends, evenings and travel as required
  • Proven track record of exceeding goals through individual sales efforts
  • Minimum of 2 years of hotel sales experience, preferably in a luxury hotel
  • A reasonable understanding of the upper-upscale or luxury hotel industry
  • A comprehensive understanding of either Accor/Sofitel OR the local hotel market
  • Some knowledge of food and beverage/wine
  • Basic computer skills (typing, Delphi or similar, Microsoft Office)
  • Excellent verbal and written English skills


Talents Required (key talents underlined):

  • luxury minded, sophisticated
  • well traveled, curious about the world
  • professional, etiquette, manners
  • ethical, honest, trustworthy
  • cares for others; employees and customers
  • contagious enthusiasm and positive attitude
  • confident yet humble, self aware of strengths and weaknesses
  • competitive, results oriented
  • courageous yet calm in difficult situations
  • self motivated, hard working
  • persistent, determined, hungry
  • persuasive, a great closer
  • quick learner, strives to keep learning
  • asks great questions, a great listener
  • natural intuition, anticipates needs
  • creative, risk taker
  • passionate, displays high energy
  • sense of humor, knows how to have fun
  • natural presenter/entertainer
  • builds relationships easily
  • problem/puzzle solver
  • organized, detail oriented