Corporate OverviewThe Procaccianti Group (TPG) currently owns and/or operates 64 hotels in 24 states and employs approximately 8,000+ people from coast to coast with 120 professionals based at the corporate headquarters in Rhode Island.
TPG is seeking energetic, service-oriented individuals to participate in the strong growth that we are experiencing. With 50 years of real estate and hospitality management, our available positions are as diverse as our business ventures. TPG offers a wide variety of managerial and entry level positions with a competitive/attractive salary, 401k & benefits.
Job Description:Ensure that all Group bookings are handled and processed efficiently and correctly, through consistent interactions with the Sales Department. To assist Director of Sales in managing the department’s day to day activities, when asked.
Availability: Must be able to work weekends when needed to manage and oversee groups/events in-house.
System Knowledge Preferred: Opera, Envision, Delphi
Responsibilities:* Review group blocks for cut off date extensions, and ensuring the group blocks are created and monitored correctly prior, during, and post the groups dates.* Attend weekly group pick-up meetings* Run group arrivals lists daily for future arrival dates, and no-show reports daily.* Check for duplicate reservations – by calling all multiple same name reservations to ensure accuracy of guest names, and any special requests.* Check for group reservation errors – and contact caller of the reservation or group contact accordingly to obtain and verify information.* Report to the Director of Sales.* Work with group rooming lists, reservation changes, and group billing – according to contract and email history.* Complete Group Commission Report, after group’s departure.* Monitor room type availability daily.* Monitor non-guaranteed reservations daily, and contact caller of reservation if needed. You will be responsible for canceling the reservation when required.* Create and maintain group & transient room blocks. Ensure all reservations have correct billing, and all other necessary information.* Complete competition rate analysis as needed.* Take in-house reservations calls from customers requesting on property assistance or any and all other calls pertaining to room reservations.* Monitor Internet and FIT bookings, availability, and billing. Completing commission payment requests accordingly.* Assist in completing all VIP and internal reservations, communicating any issues to management* Assist in completing all fax and email reservations.* Research outstanding Travel Agent Commissions for groups.* Research and charge for all no-shows, cancelations, and deposits.
Actively source group leads via Phone inquiries, Cvent, Lanyon, Hyatt Meetings and other defined leads via Hyatt National Sales.
Daily review of booking report to stay abreast of referrals, leads, and tentative opportunities. Actively pursue business through sales cycle to of close sale.
Initiate and maintain proactive communication among all staff of definite groups. Complete resumes and BEOs and utilize brand systems to allow information to be assessable to all hotel staff.
Manage meeting space through collaboration with hotel operations staff to ensure timely set up , servicing of group and post sale.
Conduct post sale activities- Thank you cards , ask for repeat business.
Conduct Weekly prospecting for new business using effectively using resources: past business, turn down/lost , past business booked at sister hotels (Envision prospecting tool), Knowland - hotel does not have and needs this tool, top Atlanta corporate companies, etc.
Bright, proactive and self motivated individual that will be passionate and committed to making a difference and ensuring a great guest experience.
Adaptable to change, self directed and strives for empowerment when things are ambiguous.
Cool under pressure, team player and supportive to assist other departments when needed.
Articulate and relatable to all types of people
Ideally with a relevant degree or diploma in hospitality. Minimum two year's work experience in hotel sales or operations. Working knowledge and proficient in Outlook, MS Office, Opera, and a CRM (Delphi, Envision, SalesPro). Good customer service, communications and interpersonal skills are a must.