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Group Rooms Coordinator

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Property Name:
Embassy Suites by Hilton Scottsdale Resort
Job Title: 
Group Rooms Coordinator
Company Name: 
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management  Position: 
Bonus Pay: 

Welcome to Crescent Hotels & Resorts, a premier hotel management and ownership group. Crescent seeks energetic, innovative individuals who have a desire to work in a results-driven environment. Our success is the direct result of everyone working together toward a common goal: To deliver exceptional service to our valued guests and provide a high quality work environment for our associates.

Strong core values related to customer service and associate satisfaction account for the continued success of our company. We are more than just a collection of hotels, we are a progressive company determined to be the employer of choice in the hospitality industry. We are pleased that you have chosen to learn more about our growing organization and are confident that Crescent will provide you with a very rewarding career.

Embassy Suites Scottsdale has a need for a Group Rooms Coordinator to administer the operational and system processes for coordinating group arrival and departure. this includes verification of reservations, online bookings and rooming lists. Provide ongoing communications between the client, the hotel and the sales office ensuring all operational standards are met including brand standards.

Essential Job Functions

Answer any phone inquiries related to group blockssales.
Respond to voice mails and emails.
Ensure accuracy of check in and blocking procedures.
Update and verify market segments.
Add contact information into group blocks notes.
Suppress rates and add notation for rooming list groups.
Verify the information interfaced between Delphi and property PMS system.
Verify room block accuracy and correct inaccurately made reservations.
Inform sales managers of pick up information.
Rooming Lists
Enter and update all rooming lists.
Maintain communication with contacts in reference to rooming lists and special requests.
Set routing and billing as per instructions.
Send out regular emails updating contacts with rooming list changes and pick up reports as requested.
Create and maintain filing system for each group.
Load, remind, and enforce cut off dates.
Verify all details (including concessions) of contracts. Resumes
Build resumes for rooms only groups.
Verify details with group contact.

Maintain the reservations central communication board.
Have information on all groups accessible for all departments.
Assist with weekly catering packets.
Create and deliver amenities form.
Make reservations for local corporate accounts.
Other duties as assigned

Minimum Requirements At least one year working in a support role ideally in a hospitality environment. ability to work with WordExcel. Must have the ability to communicate in English.

Additional Requirements
Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to pitch-in and help co- workers with their job duties and be a team player. Ability to effectively deal with customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger to collect accurate information. Ability to access, read and accurately input information using a moderately complex computer system. Ability to establish and maintain effective working relationships with associates, customers and patrons. Ability to effectively deal with internal and external customers. Basic knowledge of mathematics and calculator skills to prepare mathematical calculations without error. Ability to communicate effectively both verbally and in writing in order to interact with vendors and department heads. Hotel reservations Sales and Catering software program knowledge is helpful. On Q and RI training is preferred.

Physical Requirements Ability to sit for extended periods of time.

Additional information Additional informationCrescent Hotels and Resorts is proud to be an Affirmative ActionEqual Opportunity Employer. Crescent Hotels and Resorts is committed to providing equal employment opportunity for all persons in all facets of employment.
EOE MinoritiesWomenVeteransDisabled

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Hotel Management Companies: Crescent Hotels & Resorts A Premier Hotel Management Company