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3DBF2CF8BB7AF243
Group Rooms Coordinator
Property Name
DoubleTree Suites Phoenix Airport
Job Title
Group Rooms Coordinator
City
Phoenix
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position
No
Bonus Pay
No
Accommodation
No
Industry
Hotel/Resort
Position Categories
Planning, Reservations

Stanford's Corporate Culture


Stanford Hotels Corporation is a mid-size, owner-operated company that specializes in the development and management of high quality, full service hotels using a variety of franchise brands. The corporate office is located in San Francisco; however, Stanford Hotels has 13 properties throughout the U.S. comprising three top global brands including Marriott, Starwood and Hilton.

Our goal is to be the "Best of the Brand." Since 1985, Stanford Hotels Corporation believes that high-quality properties, exceptional customer satisfaction, and engaged employees set Stanford Hotels apart from the rest.

Job Description


Stanford Hotels Corporation is a mid-size, owner-operated company that specializes in the development and management of high quality, full service hotels using a variety of franchise brands. The corporate office is located in San Francisco; however, Stanford Hotels has 13 properties throughout the U.S. comprising three top global brands including Marriott, Starwood and Hilton.

Our goal is to be the "Best of the Brand." Since 1985, Stanford Hotels Corporation believes that high-quality properties, exceptional customer satisfaction, and engaged employees set Stanford Hotels apart from the rest.

Job duties -

As a Group Rooms Coordinator, you will be responsible for coordinating group room reservations and related functions with in-house departments, affiliates, and outside group contacts in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Coordinate group room reservations and related functions with in-house departments, affiliates, and outside group contacts.
  • Provide and maintain sincere, courteous, and knowledgeable service to all guests and team members. Be proficient in all areas of reservations and general operations of the hotel.
  • Utilize the internal reservation system to manage reservation inventory.
  • Maintain ownership of group blocks, including pickup numbers, reservation methods, billing, and proper treatment of VIP guests.
  • Coordinate tasks and work with other departments; serve as a departmental role model or mentor; assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
  • Prepare and review written documents accurately and completely.
  • Answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
  • Read and visually verify information in a variety of formats.

Job Requirements


Skills

Required

ONQ Advanced Customer Service Advanced Employee Relations Intermediate Decision Making Advanced Detail Oriented Advanced Organized Intermediate Behaviors

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Motivations

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EducationExperience

Licenses & Certifications