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Position Details

Universal's Cabana Bay Beach Resort
Universal's Cabana Bay Beach Resort
Management Position:
Entry-level Position:
Position Categories:
Rooms - Front Office/Guest Services

Group Manager

Position Summary
• Receives convention files from Sales Department and reviews them for accuracy and thoroughness
• Provides written and verbal communication to client regarding the management of their account
• Develops relationship with client by maintaining contact on a regular basis
• Identifies areas of opportunity to sell souvenir cups, food vouchers or other services available at the resort
• Responsible for receiving rooming lists on time and monitoring reservation receipt and entry and group pickup
• Creates a resume for each group to communicate, in a timely manner, information to facilitate efficient purchasing, scheduling and staffing by all departments
• Forwards Group Resume to client for review and approval
• Provides personal attention to client, at all times, to ensure total guest satisfaction
• Facilitates pre-conference meeting when required
• Provides for any last minute needs client may have
• Develops relationships with Loews Hotels’ Universal counterparts
• Conducts site inspections, as assigned, with definite bookings
• Conducts walk-in site inspections for potential group sales
• Maintains all information in Delphi System or other local tracking system
• Assists in establishing good relationships with employees, other departments and outside preferred vendors and other agencies
• Attends weekly operations meetings, weekly department, pick up, group resume meetings.
• Support the Front Office Manager and Director of Guest Services with projects assigned
• Oversee the responsibilities of the Group Coordinator(s) within the Front Office Department
• Other duties as assigned

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions:

• Promotes and applies teamwork skills at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to guests, management and fellow employees
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with hotel standards, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards
• Other duties as assigned
Required Skills and Experience
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation:

• Minimum two years progressive hotel experience
• Knowledge of Guest Room Management and maintaining room blocks
• Excellent organizational, creative and selling skills
• Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public
• Ability to apply concepts and principles of sales management
• Ability to write reports and business correspondence
• Knowledge of computer operations utilized in hospitality management
• Ability to solve practical problems and interpret instructions furnished in written, oral, diagram or schedule form
• Excellent communication skills – oral and written
• Ability to work a flexible schedule to include weekends and holidays

Qualification Standards

Certification/Education: Bachelor’s Degree or equivalent combination of training and experience

Experience: Previous Front Office Management, Reservations and/or Sales experience preferred
Work Permit:
Applicants who do not already have legal permission to work in the United States will not be considered.
About Loews Hotels

Loews Hotels is a vibrant collection of one-of-a-kind hotels with distinct personalities. Each hotel and resort offers high-quality accommodations, impressive surroundings, personalized service, and thoughtful amenities for a luxurious guest experience. As a company we care about our guests, our community and our team members.

Headquartered in New York City, Loews Hotels manages properties in most major markets in the U.S. and Canada. Each property goes beyond Four Diamond standards to provide guests with a supremely comfortable, uniquely local travel experience at a great value. Loews Hotels boast prime locations in the cities of New York, Washington DC, Denver, Los Angeles, Nashville, Philadelphia, Annapolis, Montreal, and Quebec City, as well as world-renowned vacation destinations such as Miami's South Beach, Universal Orlando, New Orleans, Tucson, St. Pete Beach, and California's Coronado Island. Loews has established some of the industry's most innovative and successful travel programs, including Loews Loves Kids for families and Loews Loves Pets for discerning animals on the road.

At Loews Hotels, our team members' commitment to our guests and dedication to our communities is cherished. We seek genuine individuals who are able to engage and delight our guests by providing Four Diamond AND MORE service. We invest in training and development opportunities for all team members, so they may grow and develop as individuals. We embrace diversity at our core and offer the opportunity for all team members to reach their potential as professionals. At Loews Hotels, we seek to create a dynamic culture that makes work interesting, challenging, fulfilling and fun.

As part of our commitment to our team members, Loews Hotels is proud to offer competitive compensation and benefit plans tailored to each marketplace. These include:

  • Pay that meets or exceeds area standards
  • Retirement (401-K) and incentive plans
  • Medical and dental coverage
  • Short and long-term disability
  • Life insurance
  • Holiday and vacation pay
  • Team member assistance plans
  • Career development programs
  • Tuition reimbursement programs

Loews Hotels is an Equal Opportunity Employer committed to a diverse work culture, M/F/D/V