What will it be like to work for this Hilton Worldwide Brand?
It all starts with a warm chocolate chip cookie, a simple touch that sets the tone to create a rewarding experience for a guest's entire stay. DoubleTree by Hilton™ understands that doing the little things well can mean everything.
If you appreciate the little things and enjoy creating exceptional experiences through perfecting little details, you may be just the person we are looking for to work as a Team Member with DoubleTree by Hilton. Because it's at the DoubleTree at Hilton where the little things mean everything.
What will I be doing?
*Design and execution of all Marketing collateral
*Develops all hotel marketing and promotional collateral according to Hilton International's World wide resorts identity guidelines. Liaises with suppliers and agents for creative collateral design and print ensuring production quality and deadlines are met
*Actively supports BD Team and in-house merchandising champions, liaising with relevant HODs to ensure merchandising opportunities are maximized. Keeps management aware of merchandising opportunities across the organization
*Ensures adequate stocks of promotional collateral are available at all times
*Supervises and directs photographers commissioned to take pictures of the hotel, promotions and events for use in sales and marketing collateral, public relations, Hilton Creative Library, Hilton.com, and all 3rd party agents
*Coordinate and schedule Graphics jobs
*Responsible for quotations/briefing the printers
*Plan key events under Director of Marketing & Communications /GM's purview well in advance
*Handle emergency cases according to established policies and procedures
*Maintain a high level of coordination with the Agency and other departments in order to maintain consistent quality service standards towards internal & external customers
*Ensure that day to day inquiries/correspondences are handled in a professional manner
*Responsible for releasing a Month End Report, annual plan and budget
*Oversee photo library and maintain up-to-date data
*Fully aware of hotel's revenue targets
*Communicate and interact with guests, ensuring that Hilton Brand standards are met and that guests expectations are exceeded; resulting in Hilton Moment experience for each guest
*Communicate information regarding hotel activities to customers in a polite and consistent manner, give the fullest and accurate information and anticipate customers' needs
*Ensure all guest feedback, negative and positive is dealt with and immediately recorded, and followed up accordingly
*Ensure checklist is used as a shift guideline to ensure quality, consistent service at all times
*Ensure all cash and other payment transactions are completed with utmost accuracy and approved by the Financial Controller
*Be aware of on-going costs of all print material and items required for Graphics. A record of Corporate give-aways to be maintained, and ordered as and when par stock reduces. Should be able to negotiate for better pricing on items purchased through the department
*Working within budget
*Ensure all team members possess a high level of knowledge about the hotel services and facilities, current and upcoming promotions, and that the information provided to internal and external callers is accurate and current. Ensure correct information is published before circulation. Liaise closely with Area Office.
*Attend workshops/classes whenever opportunities arise. Make provision for various training programmes suitable to Marketing & Graphics.
*To actively take part in team briefings and monthly communications meetings. Chair Marketing Meetings.
*Assist the Business Development team and other supporting departments to maintain consistent guest service
*Performs related duties and special projects as assigned standards
Hilton World Wide Inc. is acting as an Employment Agency in relation to this vacancy.
What are we looking for?
*Education: Diploma/Degree in Graphic Design is preferred
*Language: Fluent in English language (verbal and written) is essential
*Experience: Must have at least 2 years of working experience in similar capacity
*Competencies: Has an excellent organizational and communication skill
*Computer skills: MS Office applications, Graphic Design applications, familiar with Apple | Mac
What benefits will I receive?
Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.
Learn more now about DoubleTree by Hilton --- where the little things mean everything.
More than 250 properties in countries throughout the world
More than 230 million cookies have been served, and still baking!
Hotel chain continues to grow rapidly
Features the signature Sweet Dreams™ Sleep Experience