Hotel / Resort Jobs | General Manager-Aloft Hotel

General Manager-Aloft Hotel

Witness Hospitality, LLC

West Chester, OH

Description

At Witness Management we invest, build, and manage hotels and real estate, with a focus on premium branded assets which deliver value and growth for our team, investors, and communities. Come and join a thriving team!!

The General Manager (GM) is responsible for the oversight of all aspects of hotel operations at her/his
designated hotel. The GM will create and maintain customer-driven
operations with a vision that inspires hotel associates to accomplish established goals. The General Manager
will oversee the quality process to ensure guest satisfaction by consistent delivery of both product quality and
service, while simultaneously controlling costs and expenses to achieve the hotel's financial objectives.

Requirements

Specific Essential Tasks/Duties:

• Send a daily end of the day activity and accomplishment email to immediate Supervisor.
• Develop and implement the approved business plan to attain and exceed the financial goals.
• Maintain a high personal visibility throughout the property.
• Gain and maintain excellent knowledge of local competition and general industry trends.
• Take the lead on any and all emergencies at the hotel and handle appropriately
• Actively manage the financial statement and review and critique performance in a timely fashion.
Teach the process to all members of the management team.
• Assess and/or ensure regular and timely assessment and performance reviews of all hotel associates
and the processing of all personnel records.
• Motivate, coach and train Team Members, set goals and hold Team Members accountable by
providing appropriate and timely feedback, rewards and recognition.
• Champion green/sustainability programs and assure ongoing participation.
• Develop and maintain community relationships and engagements by maintaining a strong presence at
Chamber of Commerce, Hotel & Lodging Association, Convention and Visitors Bureau and/or other
community and civic organizations and events
• Closely monitor sales solicitation activities.
• Conduct daily individual meetings with each Team Leader/manager to review prior day’s outcomes
and today’s goals.
• Conduct prescheduled weekly meetings with the department heads/managers.
• Conduct a monthly safety meeting to ensure safety policies and procedures are known and followed
by all associates.
• Ensure all associates are trained on emergency and security procedures and policies.
• Ensure that all property equipment is in good working condition.
• Successfully maintain adequate staffing.
• Ensure all company policies are being administered consistently and standard operating procedures
(SOP’s) are being followed (consistently and accurately).
• Effectively manage all expenses, including labor, overtime and supply costs
• Attain budgeted Net Operating Income (NOI) by achieving budgeted goals in the following metrics:
o Revenue per Available Room (RPAR or RevPar)
o Market Share Index (MSI)
o Rooms Gross Profit (RGP)
o Brand Guest Satisfaction Index (GSI)
o Witness Team Member Satisfaction Index
o Brand Quality Evaluation (QE/AQ)
• Assure timely and accurate reporting and record keeping as required
• Maintain high visibility and presence throughout the hotel
• This position is physical in nature and requires complete physical mobility, including, but not limited to,
bending, carrying, climbing stairs, crawling, reaching and squatting. These actions are required in order
to perform GM job duties.
• This position operates in a working environment that is subject to varying levels of noise and crowds
that depends upon customer volume. Associates are at times subjected to hazards such as chemicals;
proper safety precautions are followed.
• Minimizes safety hazards by practicing safety and following all safety rules and procedures.
• Projects a favorable image of the hotel to the public at all times.
• Meet and exceed Customer and Associate expectations by providing service and teamwork.
• Adheres to all hotel policies and standard operating procedures (SOP’s).
• Attendance is crucial to position.
• Performs other additional and related duties assigned by the supervisors and or the General Manager
to provide service and teamwork in a timely and efficient manner in accordance with established
company policies and procedures.