Req # 6644BR
Job Title General Manager
Position Type Full Time - Regular
Location Name Courtyard Charlotte Billy Graham Parkway
Why Us Sage Hospitality is set to hire an accomplished General Manager to lead our top-rated Courtyard Charlotte Airport/Billy Graham Parkway. This high performing hotel ranks among the best on Trip Advisor, appealing to Charlotte leisure and business travelers alike. Conveniently located near Charlotte Douglas International Airport, the hotel's complimentary 24/7 shuttle also includes access to the light rail so business and leisure travelers can make the most of their stay. The hotel’s central location in South Charlotte is near Billy Graham Library, NASCAR Hall of Fame and other top attractions.
Founded in 1984, Sage Hospitality set out to be the best hotel owner and operator in the business. We’re talking figuratively, progressively and aggressively breaking the mold of the hospitality industry. As one of the U.S’s top hospitality management, investment and development companies, Sage is on a fast trajectory of growth and performance. Building upon what we do best—establishing some of the best hotels and restaurants in the world. We are headquartered in Denver, Colorado, surrounded by high-performing investments from coast to coast. With the advantage of hands-on experience, we’re also changing the way luxury in the hotel world looks. Developing modern, independent hotels with unique style, artistry and branding—creating places that people go to, not through.
This role will report to the Vice President within the Premium Branded Division as well as partnering with a collaborative ownership that takes pride in excellence and is a great steward of its properties.
Your success will be measured by your ability to:
- Lead and implement operation initiatives with the Executive Committee and department heads
- Propel and maintain Guest Satisfaction Scores
- Be a critical part of the leadership team and development of all property associates
- Invest within the Charlotte community
- Infuse the property with ideas, vision and purpose
The ideal candidate has a proven track record of achieving excellence as a hotel operations leader preferably in a General Manager capacity, has superb business and financial acumen, active participant in the community, and successes in improving sales and marketing strategies.
The General Manager is responsible for the successful management and operation of the hotel and demonstrates excellent leadership skills that inspire others to succeed. Ensures hotel profitability and the delivery of high scores across hotel service, quality, maintenance, and appearance. Ensures the completion and review of the hotels annual budget, marketing plan, capital expenditures plan, and implementation of the company’s policies and procedures.
Dealing with Ambiguity
Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
Sees ahead clearly; cab anticipate future consequences and trends accurately; has broad knowledge and perspective; trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
Confronting Direct Reports
Deals with problem direct reports firmly and in a timely manner; doesn’t allow problems to fester; regularly reviews performance and holds timely discussions; can make negative decisions when all other efforts fail; deal effectively with troublemakers.
Sizing Up People
Is good judge of talent; after reasonable exposure, can articulate the strengths and limitations of people inside or outside the organization; can accurately project what people are likely to do across a variety of situations.
Knowledgeable about how organizations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices and procedures; understands the cultures of organizations.
Requires studying, analyzing and interpreting complex activities or information in order to improve known practices or develop new approaches.
Requires highly developed communication skills to frequently negotiate, sell and promote ideas and initiatives to leaders, guests and clients.
Must have excellent verbal, written and reading skills to review and prepare documents, policies, procedures and communicate internally and externally.
Must have vision ability in order to visually inspect hotel. Walk through the front and the back of the hotel. Climbing approximately 20-30 steps 10% of the week. Physically able to regularly inspect all areas of interior and exterior of facility.
A four-year college degree or equivalent education/experience. Previous experience as General Manager or Assistant General Manager at a similar size and type of hotel or previous experience in a Department Head role within a similar hotel.
Basic office equipment and materials
General office and hotel environment
We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.