Description
Responsible for the overall management of the property to include but not limited to: profitability, guest service, associate satisfaction, product quality, risk management, and overall cleanliness and maintenance of the hotel property.
Hotel Profitability:
Ensures the attainment of established budgeted goals for all departments of Hotel
- Monitors compliance with labor standards and staffing guidelines by all departments
- Monitors compliance with annually established room rate plan
- Monitors operating expense tracking system for all departments
- Administers approved incentive programs
- Conducts required meetings (ex. Daily Huddle, weekly staff) to ensure interdepartmental communication and coordination of mutual goals
- Audits departmental procedures and performance. Modifies procedures as needed.
- Monitors rooms inventory and merchandising procedures.
- Monitors and ensures compliance with amenity programs, franchise and company standards, as well as promotional materials
- Assures compliance with established Manager on Duty (M.O.D.) Program
- Participates in scheduled meetings as required by corporate. This includes revenue management, safety, budget, sales & regional operations meetings
Asset Management:
Exceeds Brand quality standards ensuring a favorable franchise inspection grade for the property
- Submits annual Capital and Repair & Maintenance (R&M) budgets for approval by Corporate Office
- Ensures completion of all approved Capital and R&M items, coordinating with Regional Area Director of Operations
- Conducts daily inspections of guest rooms to ensure housekeeping is meeting/exceeding cleanliness standards
- Conducts bi-weekly property inspections and approves action plans to include time-table to resolve problems
Guest Satisfaction/Public Relations:
Promotes guest satisfaction to obtain repeat business of leisure and business markets
- Evaluates all guest complaints and ensures corrective action is taken by department heads
- Monitors guest responses, responding as needed; executes action plan to correct issues
- Hosts social events/receptions as required by the Brand
- Plays active role in community through affiliation with various community organizations to promote and maintain positive image for hotel
Human Resources:
Ensures associates are provided with the necessary structure, motivation and training to satisfy their needs and achieve organizational goals
- Interviews, selects, trains, and counsels’ associates
- Ensures that all new hires are given the proper onboarding experience
- Ensures that staff is properly trained by their managers
- Ensures adequate staffing levels are maintained, adhering to budgetary and staffing guidelines
- Ensures compliance of all department heads with goal-oriented job descriptions and reviews goals with everyone
- Maintains associate files, ensuring all documents are current (including job descriptions and version of handbook)
- Ensures that performance evaluations are being issued as required by corporate
- Encourages promotion from within, associate engagement and development through goal setting, associate training and participating in all Commonwealth mandated associate-focused initiatives
- Ensures hotel is following all Commonwealth policies, Federal and State laws with regards to all personnel practices, safety initiatives, & labor-related postings
- Payroll processing and reconciliation
The ideal candidate for this position will have the following characteristics:
- Proven records of commitment and professionalism in meeting the challenges and pressures of a 24-hour, 7-day week operation.
- Proficiency with MS Word, Excel, PowerPoint and ten-key calculator
- Excellent organizational and time management skills, ability to take initiative and handle multiple projects simultaneously.
- Ability to multi-task
- Ability to communicate effectively, both written and oral
- Bilingual (Spanish & English) preferred, depending on market
- Ability to work the shifts required for the position
- Ability to learn and adhere to Brand & Commonwealth Hotels' standards
- Ability to take information from various sources and determine a responsible course of action
- Ability to understand interdepartmental relationships
- Ability to operate office equipment and industry specific software
- Ability to remain calm during stressful situations
- Ability to motivate and lead a team
- Ability to read, interpret and analyze financial reports, P&L Statements, Sales & Marketing reports
Requirements
Experience:
- Minimum of 3 years’ experience as a General Manager in similar type & size hotel
- Proven track record of increasing profit (GOP) while exceeding Brand & Company goals for guest and associate satisfaction
- Local market experience preferred
- Hilton experience preferred
Education:
- Bachelor's degree in Hospitality or related field preferred; however, skills/knowledge gained through on-the-job training and previous experience may substitute for degree
Certifications / Licenses:
- Must possess and maintain a motor vehicle operator's license in good standing
- Brand General Manager certification preferred
Commonwealth Hotels is an Equal Opportunity Employer and a Drug-Free Workplace.
About Us
WHY COMMONWEALTH HOTELS?
Commonwealth Hotels is more than bricks and mortar. Our priorities are on people: to provide superior guest service for our guests, maintain a professional environment for our associates and manage our business with fiscal responsibility for owners.
At every property and with every aspect of their stay, guests should expect to receive 100% satisfaction from each and every Commonwealth representative. Our associates strive to develop a special relationship with guests—making them feel welcome and at home. It is this added “personal touch” that will ultimately bring guests back to our hotels.
Another factor in our success is our associates. By taking care of our associates, they in turn take care of our guests. Commonwealth offers one of the most comprehensive benefit programs in the industry. Benefits like affordable medical insurance and retirement planning. Programs like our associate of the month and associate of the year, which awards trips for two anywhere in the continental United States. Social activities like our picnics and service awards luncheons. Most importantly Commonwealth is committed to open communication, orientation, training, bi-annual evaluations, associate opinion surveys and an open door policy.
We believe in matching each position with the most qualified and talented individual available and to maximize his or her full potential, with opportunities for growth based on ability and performance. Taking care of our associates means more than benefit programs, it means putting those associates in a positive and professional environment.
Commonwealth strongly believes and continually stresses that each and every associate has the power to guarantee guest satisfaction. We empower associates with the authority to make decisions that take care of the guest right away – no permission needed. At Commonwealth this trust and ability to make a difference creates a tremendous sense of pride and fulfillment for the associate. None of this would work without the high degree of teamwork and camaraderie fostered at all of our Commonwealth properties.
Job Info
Mobile, AL
Posted on:
Bonus Plan: Yes
Work Permit: Applicants who do not already have legal permission to work in the location of this job will not be considered.
Management Position: Yes
Description
Responsible for the overall management of the property to include but not limited to: profitability, guest service, associate satisfaction, product quality, risk management, and overall cleanliness and maintenance of the hotel property.
Hotel Profitability:
Ensures the attainment of established budgeted goals for all departments of Hotel
- Monitors compliance with labor standards and staffing guidelines by all departments
- Monitors compliance with annually established room rate plan
- Monitors operating expense tracking system for all departments
- Administers approved incentive programs
- Conducts required meetings (ex. Daily Huddle, weekly staff) to ensure interdepartmental communication and coordination of mutual goals
- Audits departmental procedures and performance. Modifies procedures as needed.
- Monitors rooms inventory and merchandising procedures.
- Monitors and ensures compliance with amenity programs, franchise and company standards, as well as promotional materials
- Assures compliance with established Manager on Duty (M.O.D.) Program
- Participates in scheduled meetings as required by corporate. This includes revenue management, safety, budget, sales & regional operations meetings
Asset Management:
Exceeds Brand quality standards ensuring a favorable franchise inspection grade for the property
- Submits annual Capital and Repair & Maintenance (R&M) budgets for approval by Corporate Office
- Ensures completion of all approved Capital and R&M items, coordinating with Regional Area Director of Operations
- Conducts daily inspections of guest rooms to ensure housekeeping is meeting/exceeding cleanliness standards
- Conducts bi-weekly property inspections and approves action plans to include time-table to resolve problems
Guest Satisfaction/Public Relations:
Promotes guest satisfaction to obtain repeat business of leisure and business markets
- Evaluates all guest complaints and ensures corrective action is taken by department heads
- Monitors guest responses, responding as needed; executes action plan to correct issues
- Hosts social events/receptions as required by the Brand
- Plays active role in community through affiliation with various community organizations to promote and maintain positive image for hotel
Human Resources:
Ensures associates are provided with the necessary structure, motivation and training to satisfy their needs and achieve organizational goals
- Interviews, selects, trains, and counsels’ associates
- Ensures that all new hires are given the proper onboarding experience
- Ensures that staff is properly trained by their managers
- Ensures adequate staffing levels are maintained, adhering to budgetary and staffing guidelines
- Ensures compliance of all department heads with goal-oriented job descriptions and reviews goals with everyone
- Maintains associate files, ensuring all documents are current (including job descriptions and version of handbook)
- Ensures that performance evaluations are being issued as required by corporate
- Encourages promotion from within, associate engagement and development through goal setting, associate training and participating in all Commonwealth mandated associate-focused initiatives
- Ensures hotel is following all Commonwealth policies, Federal and State laws with regards to all personnel practices, safety initiatives, & labor-related postings
- Payroll processing and reconciliation
The ideal candidate for this position will have the following characteristics:
- Proven records of commitment and professionalism in meeting the challenges and pressures of a 24-hour, 7-day week operation.
- Proficiency with MS Word, Excel, PowerPoint and ten-key calculator
- Excellent organizational and time management skills, ability to take initiative and handle multiple projects simultaneously.
- Ability to multi-task
- Ability to communicate effectively, both written and oral
- Bilingual (Spanish & English) preferred, depending on market
- Ability to work the shifts required for the position
- Ability to learn and adhere to Brand & Commonwealth Hotels' standards
- Ability to take information from various sources and determine a responsible course of action
- Ability to understand interdepartmental relationships
- Ability to operate office equipment and industry specific software
- Ability to remain calm during stressful situations
- Ability to motivate and lead a team
- Ability to read, interpret and analyze financial reports, P&L Statements, Sales & Marketing reports
Requirements
Experience:
- Minimum of 3 years’ experience as a General Manager in similar type & size hotel
- Proven track record of increasing profit (GOP) while exceeding Brand & Company goals for guest and associate satisfaction
- Local market experience preferred
- Hilton experience preferred
Education:
- Bachelor's degree in Hospitality or related field preferred; however, skills/knowledge gained through on-the-job training and previous experience may substitute for degree
Certifications / Licenses:
- Must possess and maintain a motor vehicle operator's license in good standing
- Brand General Manager certification preferred
Commonwealth Hotels is an Equal Opportunity Employer and a Drug-Free Workplace.
WHY COMMONWEALTH HOTELS?
Commonwealth Hotels is more than bricks and mortar. Our priorities are on people: to provide superior guest service for our guests, maintain a professional environment for our associates and manage our business with fiscal responsibility for owners.
At every property and with every aspect of their stay, guests should expect to receive 100% satisfaction from each and every Commonwealth representative. Our associates strive to develop a special relationship with guests—making them feel welcome and at home. It is this added “personal touch” that will ultimately bring guests back to our hotels.
Another factor in our success is our associates. By taking care of our associates, they in turn take care of our guests. Commonwealth offers one of the most comprehensive benefit programs in the industry. Benefits like affordable medical insurance and retirement planning. Programs like our associate of the month and associate of the year, which awards trips for two anywhere in the continental United States. Social activities like our picnics and service awards luncheons. Most importantly Commonwealth is committed to open communication, orientation, training, bi-annual evaluations, associate opinion surveys and an open door policy.
We believe in matching each position with the most qualified and talented individual available and to maximize his or her full potential, with opportunities for growth based on ability and performance. Taking care of our associates means more than benefit programs, it means putting those associates in a positive and professional environment.
Commonwealth strongly believes and continually stresses that each and every associate has the power to guarantee guest satisfaction. We empower associates with the authority to make decisions that take care of the guest right away – no permission needed. At Commonwealth this trust and ability to make a difference creates a tremendous sense of pride and fulfillment for the associate. None of this would work without the high degree of teamwork and camaraderie fostered at all of our Commonwealth properties.
