Oversee hotel operations including guest services, housekeeping, engineering, sales, food and beverage and human resources.
Create and maintain a positive, cooperative work environment between staff and management.
Directly supervise associates in all departments.
Carry out supervisory responsibilities in accordance with company policy and applicable laws.
Supervisor responsibilities include interviewing, hiring, training associates, appraising performance, rewarding and coaching associates; planning, assigning, directing work, addressing issues and resolving problems.
Identify and resolve problems in a timely manner.
Develop alternative solutions, use reason at all times.
Make timely decisions while exhibiting sound judgment.
Include appropriate people in decision making process
Maximize Customer Service by attaining 80% or better on Franchise GSS.
Respond and resolve all guest complaints timely and appropriately.
Respond promptly to customer needs, requests for service and assistance.
Demonstrates effective presentation skills. Speak clearly and concisely.
Write clearly, and have the ability to read and interpret written information.
Communicates change effectively.
Exhibit objectivity and openness to the views of others and contributes to building a positive team spirit.
Uphold company and brand values, treat people with respect and promote a harassment free environment.
Achieve acceptable of outstanding scoring standard on all Brand Quality Assurance inspections.
Maintain brand benchmark or higher on Franchise product quality scoring.
Inspect guestrooms and public areas for cleanliness and preventative maintenance upkeep on a daily basis.
Align work with strategic goals, looking for ways to improve and promote quality while demonstrating accuracy and thoroughness.
Strive to increase productivity..
Take independent actions and calculated risks, meet challenges with resourcefulness, generate suggestions for improving work and take responsibility for own actions.
Delegate work assignments, set expectations and monitor delegated activities.
Ensure each associate completes orientation and required brand training
Ensure associate performance reviews are performed timely and in accordance with company and brand standards.
Ensure proper and timely execution of all associate related documentation (i.e. new hire paperwork, separation reporting, status changes, benefits documentation, etc.).
Maintain effective associate relations programs within the hotel.
Provide regular performance feedback to all associates.
Develop subordinates skills and encourage growth.
Ensure State and Federal Labor postings are current.
Ensure all company and brand communication is posted as required.
Adhere to all polices and procedures required by the company and the brand and company
Achieve occupancy and rate index as budgeted.
Achieve or exceed occupancy, rate and RevPar as budgeted.
Lead and direct sales efforts of hotel.
Maintain CPOR in all departments as budgeted.
Understand business implications of decisions, align work with strategic goals.
Accurately forecast occupancy changes based on changing market conditions.
A Bachelor’s degree from a four year college or university; or two to four years related management or comparable experience is preferred.
Minimum one year of hotel sales experience preferred.
Experience with analyzing financial statements and other financial data is essential.
Computer literacy including intranet, Property management system, WORD, and EXCEL is preferred.
Medical, Dental and Vision Insurance
Paid Vacation, personal and sick time
401(k) savings plan
Long term and short term disability
Brand related accommodation discounts;
First Bristol Corporation
55000 - 65000 USD
Position Available: Immediately
Bonus Plan: Yes
Applicants who do not already have legal permission to work in the location of this job will not be considered.
Other: Annual Bonus
Management Position: Yes