The General Manager will oversee this resort destination. We are looking for an experienced industry leader to guide the success of this exceptional product by implementing strategies and initiatives to realize the properties vision while continuing to position and operate the property appropriately in the market against all competitors, realizing the revenue, financial and guest service goals established, all while inspiring a high performing culture.
Responsible for overseeing the operations of the property, including; sales and marketing, all operations, engineering, and human resources. Leads property executive committee to consistently deliver distinctive and memorable service and exceptional operational standards, realizing the objectives of the ownership group. The General Manager embraces the property's vision and service culture promoting unity and teamwork amongst all departments, and cultivates a supportive and productive relationship with internal and external partners.
THE ROLE AND RESPONSIBILITIES:
Full responsibility for the operating success of the property. Leads the marketing and positioning of this resort destination. Achieves property financial/business plan goals and expectations as established in the annual business plan for all areas of responsibility, and organize/implement strategic and tactical plans. Provides innovative/creative thinking and strategies to effectively differentiate the property. Consistently delivers accurate forecasting projections for areas of responsibility and implement effective adjustments as required in staffing and other cost drivers to ensure profit integrity. Achieves high levels of customer satisfaction from property guests and associates. Effectively represents the property in the local community, regionally and nationally. Ensures the property is operated safely and securely according to property and company standards.
LEADERSHIP SKILLS REQUIRED
Demonstrated skills in building personal credibility by behaving with the highest ethical standards, respecting and treating others fairly, and inspiring trust with all constituencies including the ownership group, community, asset management, customers and associates. Ability to lead the career development of self and others by attracting and retaining high performing talent, by encouraging and supporting career development, and driving continuous learning. Must manage organizational change productively by driving continuous improvement, building support for change, and adapting to change. Empowers talented and prepared people, balancing the needs of the ownership group, guests and associates. Demonstrated ability to implement and maintain a guest service focused culture in a long-term, consistent manner. Ability to create strategic alignment between owner/company goals, property goals and individual goals to ensure success.
SALES AND MARKETING SKILLS REQUIRED
Positions the property effectively relative to the property’s history, position and place in the market; effectively selects, trains, develops and motivates a sales team. Knowledgeable in revenue / yield management strategies. A strong understanding about driving group business; understands and directs public relations opportunities.
FINANCIAL MANAGEMENT SKILLS REQUIRED
Thorough understanding of income statements / balance sheets / cash flow / hospitality accounting and internal control principles. Strong cost management / operating margin skills; develops and delivers monthly/quarterly forecast and annual operating budgets on a consistent basis; develop annual business plans / budgets and then effectively monitor performance against plan.
EDUCATION / EXPERIENCE
- High Performing General Manager with experience operating and positioning a resort property, or comparable asset.
- Previous experience within an independent group and leisure property environment is preferred.