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2D4431418FA084E6
General Manager

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Property Name:
Cambria Hotel Chicago City Center
Job Title: 
General Manager
Location: 
Illinois-Chicago
Company Name: 
City: 
Chicago
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management  Position: 
Yes
Bonus Pay: 
Yes

Welcome to Crescent Hotels & Resorts, a premier hotel management and ownership group. Crescent seeks energetic, innovative individuals who have a desire to work in a results-driven environment. Our success is the direct result of everyone working together toward a common goal: To deliver exceptional service to our valued guests and provide a high quality work environment for our associates.

Strong core values related to customer service and associate satisfaction account for the continued success of our company. We are more than just a collection of hotels, we are a progressive company determined to be the employer of choice in the hospitality industry. We are pleased that you have chosen to learn more about our growing organization and are confident that Crescent will provide you with a very rewarding career. print

JOB OVERVIEW

Create and maintain customer-driven hotel with a customer-keeping vision that inspires the hotel associates to do their best. Oversee the quality process to ensure customer satisfaction by consistent delivery of both product quality and service in accordance with hotels profitability goals.


REPORTS TO Vice President of Operations


ESSENTIAL JOB FUNCTIONS


1. Perform administrative duties including reading and writing reports, dictating memorandums and orally communicating with guests, managers, corporate office, local associations, etc. Critically review reports of occupancy, revenue etc. Make judgments and implement changes to maximize profits. Supervise development of and revision to business plan, annual budget and annual and monthly forecasts, etc. Formulate complex reports. Communicate with the public, staff, corporate office and owners.

2. Interview, hire supervise and counsel department managers in the efficient operation of their respective area(s). Meet with, develop and delegate improvement plans for operation and review performance of management team.

3. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and approve discipline and all terminations.

4. Participate in community affairs and maintain positive public image for Crescent and hotel. Meet with potential and current clients and promote hotel.

5. Communicate both verbally and in writing to provide clear direction to staff.

6. Physically tour and visually inspect property on a daily basis. Monitor cost control, property condition, cleanliness and quality of product and service throughout hotel. Greet and maintain rapport with associates and customers.

7. Travel to attend corporate meetings, sales trips and serve on committees such as Research, Development and Standards committee.

8. Appropriate handle associate issues in conjunction with Human Resources following Crescent policies.

9. Perform any other job related duties as assigned.
MINIMUM QUALIFICATIONS

Three years experience as a General Manager.
Ability to work AM and PM shifts, including weekends and holidays.
Ability to read, write and speak the English language fluently.


ADDITIONAL QUALIFICATIONS
Adcanced knowledge of Microsoft Office.
Self-starting personality with an even disposition.
Maintain a professional appearance and manner at all times.
Must be willing to pitch-in and help co- workers with their job duties and be a team player.
Basic mathematical skills and ability to make accurate mathematical calculations.
Ability to effectively deal with guest and employee concerns in a friendly and positive manner.
Ability to access and accurately input information using a moderately complex computer system.

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Hotel Management Companies: Crescent Hotels & Resorts A Premier Hotel Management Company