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General Manager
Property Name:
DoubleTree by Hilton Hotel & Conference Centre
Job Title: 
General Manager
Company Name: 
Work Permit?: 
Management  Position?: 
Bonus Pay: 

SilverBirch Hotels & Resorts is one of Canada's leading hotel management companies and manages a large portfolio of full-service, focused service and extended stay hotels across Canada. The company manages independent hotels and hotels operating under major franchise brands, such as Marriott, Hilton and Radisson.

Reporting to the Vice-President, the General Manager will have overall accountability for budgeting & financial management, planning and directing all hotel services. While taking a strategic overview to maximize profits, this position must set the example to deliver a SilverBirch Hotels & Resorts standard of service that exceeds guests’ expectations.

The GM is a strategic thinker who provides clear, concise direction to the hotel leadership and service teams; inspiring a culture of high performance.  Utilizing strong interpersonal skills the General Manager is the champion in all matters related to associate engagement. The GM will achieve desired outcomes through the alignment of operations and organizational strategies and as a senior leader possess an exceptional track record for bringing about positive change in a winning environment. The General Manager will excel in change management, facilitation and people management skills allowing for the delivery of operational excellence.

Duties & Responsibilities Include:

  • Direct the annual hotel strategic planning process, operating budget and annual Marketing and Capital plans
  • Maximize NOI through effective execution of sales and marketing plans, revenue management, food & beverage delivery, customer service and effective cost controls
  • Anticipate business trends and seasonality, effectively maximizing both revenue and cost management opportunities as they present themselves
  • Create a strong service oriented and operational excellence culture

Our ideal candidate will possess the following:

  • Certificate/Diploma/Degree or equivalent education in Hospitality or Hotel Management
  • Minimum of 5 years of senior level management experience; Hotel and/or Restaurant experience critical
  • Knowledge of Rooms Department Operations as well as extensive experience in Food & Beverage required
  • Possess a strong knowledge of Gross Operating Profit (GOP), Net Operating Income (NOI) and forecasting
  • Proven experience with forecasting , budgeting and capital plans
  • Experience with POS systems
  • Competent knowledge of Microsoft office products including strong excel ability
  • Proven leadership abilities in the hospitality industry; seasoned coach and mentor
  • Passionate in the development of our people
  • Ability to maximize revenue & profit and skilled in Hotel/Restaurant operations
  • Must be able to balance team and individual responsibilities; exhibit objectivity and openness to others’ views; give and welcome feedback
  • Strong leadership and facilitation skills – demonstrated ability to lead and/or influence others in order to have a specific impact or effect
  • Ability to set priorities, plan organize, delegate, control and inspire
  • Exceptional verbal and written communication skills
  • Energetic, reliable, flexible and hands on individual who works well under pressure, in a team environment
  • Sophisticated understanding of the nature of the hotel/restaurant industry
  • Demonstrated broad business knowledge and organizational awareness
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