The Night Auditor is responsible for balancing the revenue and expense transactions, which occurred during the day at the hotel.
1-Provide a First-Rate Guest Experience.
2-Providing information to guests about hotel policies, services and amenities.
3-Responding to requests from guests for assistance and information about the local area.
4-Selling and up-selling rooms to "walk in" customers.
5-Entering/changing reservation information on the computer system.
6-Posting charges to guest accounts
7-Processing payments from guests
8-Closing, balancing and making necessary corrections to guest accounts
9-Balancing cash, credit card, and direct bill accounts.
10-Investigation or analyzing out of balance situations and making adjustments or corrections as needed.
11-Prepare reports for management.
12-Perform tasks as requested by management.
Prior Hotel Front Desk/Night Audit experience preferred.
Knowledge of Opera Management Operating System preferred but will train qualified candidate.
Be well groomed and must adhere to dress code policy as mentioned in policy handbook.
Offer courteous and sincere hospitality at all times.
Able to handle, understand and respond to customer complaints and needs calmly and advises effectively or seeks assistance from management.
Follows training guidelines using good judgment and common sense.
Communicate and work well with hotel employees and management
Los Angeles, CA
Best Western Plus Carriage Inn
Position Available: Immediately
Applicants who do not already have legal permission to work in the location of this job will not be considered.
Management Position: No
Address: 5525 Sepulveda Blvd , Los Angeles, CA, 91411, US