Full-Time Concierge

Langham Hotel Boston

Location: US - MA - Boston

Nov 29, 2016
617 422-5169
250 Franklin Street

Boston, MA, US 02110
Job Details

Purpose of the Job:

To ensure that all guest requests are handled with The Langham Standards. To anticipate guest needs and to provide 5-star service.

Primary Responsibilities:

  • Provide directions; make appropriate recommendations and reservations (i.e. restaurants, theater, sporting events).
  • Supervise bell and door staff when Chef Concierge is away from desk.
  • Coordinate with Front Desk the arrivals/departures of guests, groups, VIPs, etc.
  • Welcome all Guests.
  • Record all incoming packages (i.e. FedEx, UPS). Issue deliveries, messages and Record all newspaper deliveries for VIPs.
  • Prepare departmental payment for services rendered (i.e. Limos flowers, porterage, gift deliveries).
  • Report any discrepancies to Chef Concierge.
  • Respond to guest requests. Deliver outstanding customer service, maintaining all brand standards.


  • Attend monthly Concierge meetings.
  • Ensure maximum levels of guest service whilst maintaining The Langham Standards.
  • Consistent attendance and punctuality as outlined by supervisor.
  • Additional duties not listed above may also be requested by supervisor.
  • Ability to communicate (read and/or write and speak) in the English language to the level of mutual understanding with supervisor, coworkers, and guests.

  • Professional presentation and grooming in conjunction with The Langham, Boston grooming standards.

  • Ability to stand for length of shift; Stand, Sit, Reach, Grasp; Lift/Carry up to 50-75 lbs.; Walk Climb, Kneel, Squat, Bend, Push/Pull.

  • Must have an excellent knowledge of Boston.

  • Digital dexterity; capable of using a computer keyboard.

  • Ability to work in a fast paced environment with frequent interruptions.


Additional Details
Applicants who do not already have legal permission to work in the United States will not be considered.
Insurance, 401K, Vacation & Holidays, Various other Benefits
Customer Service, Front Desk, Concierge Desk