Front Office Supervisor- P/T
Property Name:
Battery Wharf Hotel
Job Title: 
Front Office Supervisor- P/T
Location: 
Massachusetts-Boston
Company Name: 
City: 
Boston
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management  Position: 
No
Bonus Pay: 
No
Accommodation: 
No

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Corporate Overview

Westmont Hospitality Group was founded in 1975. What started with a single hotel in North America, has grown to become one of the largest privately-held hospitality organizations in the world.

Throughout the years, Westmont has had an ownership interest in and operated over 1,100 hotels. Currently this stands at over 500 hotels across three continents. Westmont has formed strategic alliances with many of the world's largest hotel brands. These include Fairmont, InterContinental Hotels Group, Hilton, Accor, Starwood, Wyndham, Choice Hotels, Renaissance, Radisson and Best Western. The company is one of the largest franchisees and co-owners of IHG hotels and Hilton hotels worldwide. Westmont has a very diversified portfolio ranging from budget and aparthotels to mid-market business and large conference hotels to boutique hotels and luxury resorts.

Our employees are our most valued resource.  Their expertise is what drives our future success.
If you are skilled in the hospitality industry and seek a stimulating workplace that fosters creativity, teamwork and personal development, contact us today. We reward our employees with the benefits and opportunities you’d expect from an industry leader.

Job Description

Westmont Hospitality Group is currently searching for a dynamic service and detail-oriented professional to join our team as Front Office Supervisor at Battery Wharf Hotel, Boston Waterfront.

Battery Wharf Hotel, Boston Waterfront is a 150-room luxury boutique hotel. This sophisticated, urban, waterfront retreat is surrounded by unique shopping, fine dining, spectacular coastal views, and the rich historical setting of downtown Boston, Massachusetts. We are just steps away from Boston's Italian North End, bustling Financial District, Freedom Trail, Faneuil Hall Marketplace, and TD Garden - New England's premier sports and entertainment arena.

The Front Office Supervisor maintains the highest standard of service at the front office, lobby living room and designated buildings at all times. Communicate effectively both verbally and in writing to provide clear direction to staff. Assign and instruct Guest Service Agents in details of work.  Observes performance and encourages improvement.They will greet arriving guests and residents of Battery Wharf Hotel, settle their accounts, and offer assistance throughout the duration of their stay. They will act as an ambassador of the hotel at all times, walk the lobby continuously and ensure that every guest and resident is met and greeted at all times. They will communicate with the door staff about any arrivals to ensure that each guest is greeted at the front entrance upon their arrival at the hotel. Remain calm and alert especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and the other employees.  Resolve customer complications and complaints by conducting thorough research of the situation and the most effective solutions.  Make decisions and take action based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.  Authorize revenue allowances to remedy problems only after other alternative solutions have been offered. Be familiar and able to perform duties on all shifts, including Night Audit.

Job Requirements

The qualified candidate will have two years combined prior front office and supervisor experience in a full-service hotel environment.

  • Proficient in the English language (verbal & written), second language is considered a strong plus.
  • Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective.
  • Must be flexible in terms of working hours and days (including holidays and weekends) and willing to work the overnight as needed
  • Prior experience in customer service is required.
  • Prior experience with Micros and Opera considered a strong plus.
  • Proficient with computers including the full Microsoft suite of products.
  • Ability to anticipate customer needs, change goals and direction quickly and multitask. Working knowledge of rooms management systems..
  • Proven comfort and experience to interact effectively with all levels of management, guests, associates, and clientele, both inside and outside of the organization.

 

EOE M/F/D/V – Westmont Hospitality Group conducts post-offer Background Check

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