Westmont Hospitality Group is currently searching for a dynamic service and detail-oriented professional to join our team as Front Office Supervisor at Battery Wharf Hotel, Boston Waterfront.
Battery Wharf Hotel, Boston Waterfront is a 150-room luxury boutique hotel. This sophisticated, urban, waterfront retreat is surrounded by unique shopping, fine dining, spectacular coastal views, and the rich historical setting of downtown Boston, Massachusetts. We are just steps away from Boston's Italian North End, bustling Financial District, Freedom Trail, Faneuil Hall Marketplace, and TD Garden - New England's premier sports and entertainment arena.
The Front Office Supervisor maintains the highest standard of service at the front office, lobby living room and designated buildings at all times. Communicate effectively both verbally and in writing to provide clear direction to staff. Assign and instruct Guest Service Agents in details of work. Observes performance and encourages improvement.They will greet arriving guests and residents of Battery Wharf Hotel, settle their accounts, and offer assistance throughout the duration of their stay. They will act as an ambassador of the hotel at all times, walk the lobby continuously and ensure that every guest and resident is met and greeted at all times. They will communicate with the door staff about any arrivals to ensure that each guest is greeted at the front entrance upon their arrival at the hotel. Remain calm and alert especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and the other employees. Resolve customer complications and complaints by conducting thorough research of the situation and the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered. Be familiar and able to perform duties on all shifts, including Night Audit.