Front Office Supervisor

Pittsburgh Fairfield Inn & Suites

Location: US - PA - Pittsburgh

Nov 30, 2016
Employer
Job Details
JOB SUMMARY

The Front Desk Supervisor coordinates the front office activities of the hotel and provides support to the General Manager.

JOB DUTIES & RESPONSIBILITIES

• Responsible for completing required franchise and TMI standards training and staying current on all updates/changes to standards, policies, and processes.

• Directly supervises or assists in the supervisory function of 1-5 front desk employees in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; appraising performance; rewarding
and disciplining employees; addressing complaints and resolving problems.

• Provides training to front office staff as directed by Management.

• Assigns duties to Guest Service Agents and observes performance to ensure adherence to franchise standards, hotel policies and established operating procedures.

• Assists in scheduling front desk personnel within budget guidelines to assure adequate staffing.

• Performs functions of Guest Service Agent as scheduled by Management.

• Maintains accurate records including cash flow sheet, direct bill accounts, credit card payments, registration cards, and reservation cards.

• Corresponds with group and travel agents to answer special requests for rooms and rates.

• Assists with sales and marketing efforts as directed.

• Answers inquires pertaining to hotel policies and services.

• Performs functions of the General Manager in their absence.

• Assists General Manager in conducting staff meetings.

• Other duties as assigned. 
[see description]
Additional Details
Immediately
No
Applicants who do not already have legal permission to work in the United States will not be considered.
No
No
No
Hotel/Resort
Customer Service, Front Desk, Front Desk - Night Audit