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570F2677701F0B72
Property Name:
Vail Resorts
Job Title: 
Front Office Supervisor
Location: 
Colorado-Mountain Communities
Company Name: 
City: 
Beaver Creek
Work Permit?: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management  Position?: 
Yes
Salary: 
 
Bonus Pay: 
No
Accommodation: 
No
Address: 
 
Fax: 
 
Email: 
 
Phone: 
 
 
Corporate Overview

Vail Resorts Inc. is the premier mountain resort company in the world and a leader in luxury, destination-based travel at iconic locations.

Vail Resorts owns or manages 13 hotels located at its five premier mountain resorts of Vail, Beaver Creek, Breckenridge, Keystone, and Heavenly, including RockResorts branded hotels and about 1,500 managed condominiums and townhomes. The Company also operates RockResorts in Santa Fe, Jackson Hole, Jamaica, the Dominican Republic and St. Lucia.

Our mission is simple. Experience of a lifetime.

Job Description

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's 50 most innovative companies as named by Fast Company, and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

 

Front Office Supervisor- Full-Time/YR - The Pines Lodge

The Front Office Supervisor responsibilities at the Pines Lodge include, but are not limited to:

  • Hire train, develop, coach, and discipline employees.  Ensure team knows how to effectively handle guest issues.
  • Responsible for payroll. Must create and cost out weekly schedules for all front office staff and be within budget.
  • Monitor room inventory and work with sales and reservations to maximize revenue.
  • Maintain and provide an example of the RockResorts Brand Standards for Front Desk including periods of check-in, check-out, and phone calls.
  • Ensure strict adherence to key control, proper company cash handling procedures, and walk-in procedures for all front desk agents.
  • Respond in writing to Medallia customer service reviews.
  • Receive and process payments, explain guest charges accurately and professionally and respond to disputes of guest charges.
  • Manage incoming telephone and email correspondence in a prompt and courteous manner.
  • Accept and log all incoming packages, ship and log all outgoing packages, accept and schedule the delivery of guest amenities and ensure guests receive all mail, luggage and packages in a timely manner.
  • May perform tasks related to and assist other staff with bellmen, housekeeping and maintenance.
  • Responsible for cleanliness of guest reception and surrounding public areas.
  • Occasionally fulfill concierge duties including dinner, transportation and activity reservations.
  • Provide useful information to guests about local services and activities.
  • Maintain a high level of professional appearance, demeanor and ethics at all times.
  • Handle confidential information, including guest records with a high degree of integrity.
  • Participate in training classes as assigned by the manager.
  • Comply with all resort policies, deliver a consistently high standard of customer service within the department and maintain a high level of professional appearance, demeanor and ethics at all times.
  • Other duties as assigned.

Requirements:

  • High school diploma or equivalent - required
  • Proficient in Microsoft applications - required
  • Ability to communicate with guest, homeowners, and colleagues with diplomacy and tact - required
  • Ability to communicate effectively in English, both written and verbal - required
  • Ability to stand for long periods of time for up to 8 hours without sitting - required
  • Ability to work in a team and be detail oriented
  • Strong organizational skills - required
  • Ability to work a flexible schedule, which includes weekends and evenings - required
  • Ability to lift and carry 50lbs - preferred
  • At least 1 year Front Desk Experience - preferred
  • Previous lead guest or customer service experience - preferred

We’re looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally. Pursue a lifestyle that will elevate your expectation of what work can look like. Nothing is too big or too small for the staff to bravely pursue and elevate the expectations of the guest. Do you possess a calling for delivering world-class events and amenities? Then Beaver Creek is for you. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

We’re looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally. Pursue a lifestyle that will elevate your expectation of what work can look like. Nothing is too big or too small for the staff to bravely pursue and elevate the expectations of the guest. Do you possess a calling for delivering world-class events and amenities? Then Beaver Creek is for you. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 130169

Job Requirements
[see job description]
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