Front Office Supervisor

Fairmont Scottsdale Princess

Location: US - AZ - Scottsdale

Nov 29, 2017
Job Details


Front Office Supervisor

Supervision of the Front Desk to ensure a smooth day-to-day operation.  Provide training, direction & leadership to the  Front Desk staff. Ensure all staff offers outstanding service to the guests & ensure the front office staff follows Fairmont Hotels & Resorts standards. 

Hotel Overview: Picture a shimmering oasis overlooking the Sonoran Desert and the McDowell mountains - Fairmont Scottsdale Princess offers luxury and world class hospitality with over 200,000 square feet of meeting space.  This award-winning meetings resort recently opened 102 new guest rooms in June 2016, bringing the total number of rooms to 750. In conjunction with the guest room expansion, the resort is creating three dynamic new outdoor venues for groups: Sunset Beach, the Great Lawn and a new western town, Copper Canyon. The Fairmont Scottsdale Princess was recently recognized with the AAA Five Diamond rating for its 25th year, making it one of the longest running AAA Five Diamond Resorts in the America’s. The only thing missing is you!

Summary of Responsibilities:

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

  • Consistently offers professional, engaging and friendly service

  • Ensure that all Front Office colleagues are familiar and updated with hotel’s product and services

  • Establishes a rapport with guests and maintains good customer relationshipWorks in full cooperation with other departments to make sure the guest is of the utmost priority

  • To ensure the safe running of the hotelReviews the arrival report and VIP’s to ensure all special requirements are met or exceeded.

  • Suggesting and attending regular training on updated topics and respective skill set as required by the team

  • Communicate and liaise effectively with other leaders in the department and hotel

  • Achieves and creates an environment that allows colleagues to achieve job fulfillment and clear growth path for career development with Fairmont Hotels and Resorts.

  • Execute all tasks related to financial activities adhering to the laid down policy and procedures and ensuring accuracy in maintaining the records

  • Maximize our brand by promoting our up sell programs


  • Adhere to Fairmont Scottsdale Princess Grooming Guidelines. Click here to view:
  • Previous experience is an asset
  • Excellent team leading skills and team management skills
  • Fluent and confident in English, additional National and International language is an asset
  • Excellent written and verbal communication, interpersonal and leadership qualities
  • Strong guest service orientation and training skills background preferred
  • Maintains professional and pleasant body language at all times
  • Degree or diploma (preferred in Hospitality and/or Tourism Management)

Physical Aspects of Position (include but are not limited to):

  • Constant standing and walking throughout shift

Visa Requirements: Proof of eligibility to work in the United States is required.

APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!


At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. Our Sustainability Partnership program represents our ever-expanding commitment to being a responsible business and to following the principles of sustainability across our operations, the world over. An exciting future awaits!

Fairmont Scottsdale Princess is an Equal Opportunity Employer and Drug Free Workplace. F/M/D/V

Additional Details
Applicants who do not already have legal permission to work in the United States will not be considered.
Rooms - Front Office/Guest Services, Rooms - Reservations