true
/seeker/email?jobAdId=47AEBF8F54715E79
window.open('/seeker/apply/quickApply?jobAdId=47AEBF8F54715E79');logEvent('job details','apply-1');
47AEBF8F54715E79
Front Office Supervisor
Apply Now
Property Name
Denver Marriott Tech Center
Job Title
Front Office Supervisor
Location
Colorado-Denver
City
Denver
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position
Yes
Bonus Pay
No
Accommodation
No
Industry
Hotel/Resort
Position Categories
Rooms - Front Office/Guest Services, Rooms - Reservations

Job Details

Req # 3450BR

Job Title Front Office Supervisor

Position Type Full Time - Regular

Location Name Marriott Denver Tech Center

City Denver

State CO

Why Us Marriott Denver Tech Center (DTC) is now part of the Sage Hospitality portfolio; the largest hotel in our company’s history. We invite you to come be part of the team as we transform the hotel that will certainly leave a lasting mark to a property that will impact this community for years to come.

Marriott DTC boasts 616 rooms and over 45,000 square feet of meeting and event space and has long been one of the leading transient and group hotels in the Denver Tech Center market. We are undergoing a major renovation that will touch every area of the hotel and will lift the property to new heights. As we go through this transformation, we need leaders that can take initiative and manage this vision all the way to the end.

We invite you to explore a career with Team DTC as we strive to be the employer of choice. Our vision – to be the best hotel in Denver – to be a place where associates want to work – where we create memorable experiences, and where we surpass owner expectations!!!

As part of Sage Hospitality’s Premium Branded division, we passionately strive to be the best and create excellence in everything we do. We are known amongst our staff, our owners, our guests and our communities as leaders in our field who are authentic, humble, innovative, and flexible operators driven to anticipate needs and exceed expectations.

Posting Overview

Supervises front office staff ensuring an efficient operation producing excellent results for our customers. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Requirements

Competencies

Dealing with Ambiguity

Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

Compassion

Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pain of others.

Composure

Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.

Interpersonal Savvy

Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.

Knowledge/Skills

Requires understanding of all hotel front office procedures.

Requires high school graduate level mathematical aptitude and knowledge of standard cash handling procedures and computerized cash register systems. Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.

Requires knowledge of company/hotel policies and procedures and the ability to determine course of action based on these guidelines. Requires supervision/management skills. Ability to communicate information and hotel services to management and guests. Second language may be required.

Excellent hearing required to communicate in person and on telephone frequently.

Excellent vision necessary for reading written communiqués, analyzing reports and seeing monochrome computer screen. Excellent speech communication skills required for continual interaction with guests. Frequent use of phone. Excellent literacy necessary to analyze report data, prepare reports and initiate correspondence. Must have hand and finger dexterity to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.

Abilities

Continuous standing 90% of time -communicating with guests.

No climbing required. No driving required. Lifting up to 50 lbs. guest luggage; limited. Pushing up to 50 lbs. bell cart; limited. Pulling up to 50 lbs. bell cart; limited. Carrying up to 25 lbs. guest luggage; limited. Continuous standing -80% of shift.

Education/Formal Training

High school education or equivalent experience.

Experience

1 or more full years employment experience in a related position with this company or other organization(s).

Material/Equipment Used

Standard office equipment including but not limited to: telephone, copy machine, cash register, calculator, PC, fax machine, and PBX machine.

Environment

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%.

EEO Statement

We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Job Requirements

[see job description]
Apply Now