true
/seeker/email?jobAdId=1EB44C286C270CD4
window.open('/seeker/apply/quickApply?jobAdId=1EB44C286C270CD4');logEvent('job details','apply-1');
1EB44C286C270CD4
ihr Hotels and Resorts logo

Interstate Hotels & Resorts is the leading global hotel management company. Hotel owners, developers and guests discover the Interstate difference in our 425 hotels, resorts and conference centers with nearly 75,000 rooms located throughout the U.S. and around the globe.

Our rich history spanning 55 years of innovation, consistency and success is unmatched in the hospitality industry, making Interstate the preferred hotel management company of major global brands. It also allows our associates to consistently deliver results for real estate investors, ownership groups, publicly-traded REITs, privately held companies, and private equity funds today and in the bright future to come.

Position Info
Location: US - MN - Eden Prairie
Position: Front Office Supervisor
Salary:   
Management Position: No
Bonus Plan: No
Contact Type: Employer
Industry Categories: Hotel/Resort
Position Categories: Front Desk
Work Permit Needed: Applicants who do not already have legal permission to work in the United States will not be considered.

Logo
Hilton Garden Inn Minneapolis/Eden Prairie
Front Office Supervisor

Position Description

It's all about the people for you. You understand that your department is a critical, often first, touch point for guests. Your expert skill and natural ability to foster relationships ensures that your team's ON it. You're a wiz at juggling schedules. You know the groups and arrival times to staff efficiently, with operational ease top of mind. Fluid communications and accurate timely reporting keep departmental partners informed, enabling smooth operations and increased profitability. Ready to rise? Interstate's Front Desk Supervisor position may be the perfect opportunity for your talent to shine and your career to elevate.

As Front Desk Supervisor, you will

  • Oversee the front desk staff to ensure optimal guest experience and smooth front desk operation. Pitching in, you attend to guest needs at the front desk. You know the property layout by heart to ably guide guests and answer questions.

  • Create an environment where motivated people want to join, learn, do their best, and advance. Oversee a diverse team of motivated desk agents by modeling the way, by training, empowering, and coaching throughout the employment lifecycle.

  • Keep a pulse on workflow, room status and group activity and effectively communicate info for well informed fellow departments, to increase team efficiency and overall productivity.

  • Oversee all efforts to achieve success in the hotel's "Own the Night" perfect sell program, managing arrivals , balance existing inventory, and prepare for any potential oversell situations.

  • Help with security by ensuring cashier reports balance, banks and deposits are verified, and key control is monitored.

  • Offer evening and weekend availability, impacting hotel as Manager-on-Duty for up to 3 shifts per week.

  • Be eligible for exciting associate perks including steeply-discounted room rates across all Hilton hotels & resorts, 50% off Food & Beverage at both Hilton and Interstate Hotels & Resorts restaurants, and incentives related to productivity, recognition, and Employee of the Month program.

Fundamentals

A high school education or equivalent is required, with one to two years' supervisory experience in hospitality or other customer-related position. You must have excellent verbal and written English communication skills, with a second language helpful. The ability to access, retrieve and leverage info from the hotel property management system is expected. You must also be able to handle cash or credit transactions and have Microsoft Office and Excel proficiency. General office equipment and cash register operation knowledge is expected.



 
Location Information

Requirements
 

Apply Online