Front Office Supervisor

Fairmont Amman

Location: JO - Amman

21/11/16 17:30
Employer
Job Details
Front Office Supervisor

Providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues are turning moments into memories for our guests at Fairmont Hotels & Resorts. Showcase your interpersonal strengths as Front Office Supervisor, where you will lead, train and recognize your team in support of exceptional guest service!

Hotel Overview:

The Fairmont Amman will feature 290 luxurious guestrooms and suites including Fairmont Gold, the brand’s hotel within a hotel featuring amenities such as private reception and guest lounge. The hotel’s food and beverage offerings will provide unique concepts designed to add flair and sophistication to an already exciting city.

Summary of Responsibilities:

Reporting to the Director of Front Office, responsibilities and essential job functions include but are not limited to the following:

* Consistently offers professional, engaging and friendly service

*
Assist the Front Office Manager in all aspects of the department and ensure service standards are followed

*
Provides managerial support for Reception and Royal Service in the daily operational duties for these areas

*
Consistently offer professional, friendly and engaging service

*
Ensure proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines

*
Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation

*
Train supervisors and fulfill training role in the absence of the trainer

*
Assist guests regarding hotel facilities in an informative and helpful way

*
Follow department policies, procedures and service standards

*
Follow all safety policies

*
Other duties as assigned

*
Qualifications:

* Previous experience is a must

* Passion for guest service

*
Excellent written and verbal communication, interpersonal and leadership skills

*
Highly organized, results-oriented with the ability to be flexible and work well under pressure

*
Degree or Diploma in Hospitality Management is an asset

*
Fluency in English

*
Minimum of 1 year previous proven supervisory experience

*
Must have the ability to handle a multitude of tasks and Guest requests

*
Knowledge of Micros-Fidelio Property Management System an asset

*
Should possess or seek certification in basic first aid

*
Strong guest service orientation and training skills background required

*
Ability to work independently and prioritize responsibilities

*
Experience with a Hotel loyalty program an asset

*
Computer proficiency in a Windows environment (Word, Excel, PowerPoint)

Physical Aspects of Position (include but are not limited to):

* Constant standing and walking throughout shift

Visa Requirements: Jordanian Citizens Only