Front Office - Supervisor

Swissôtel Grand Shanghai

Location: CN - Shanghai

17/11/16 03:30
Employer
Job Details
“a passion for perfection”

Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use & develop their knowledge to reinvent their career path.

Front Office Supervisor

Position Objective: for you to bring your previous
experience to our Front Office Department to ensure a high quality, consistent
and personalized experience for all our guests arriving and departing the hotel
thereby contributing to and supporting the reputation of our hotel.

Summary of Responsibilities:

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To consistently offer professional, friendly and engaging service

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To lead and supervise the Front Office team in all aspects of the department and ensure service standards are followed

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To maximize revenues by upselling and following budget guidelines

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To handle Guest concerns and react quickly, logging and notifying proper areas

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Be fully competent in all reception and cashier duties

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To balance operational and Colleague needs

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To assist guests regarding hotel facilities in an informative and helpful way

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To follow department policies, procedures and service standards

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To follow all safety policies

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Other duties as assigned

Qualifications:We are looking for a well organized and creative candidate with excellent communication and interpersonal skills, who is able to display a “passion for perfection” and work in a dynamic environment. In addition, the candidate should possess:

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Previous experience in a leadership or supervisory role an asset

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Previous PMS experience required

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Computer literate in Microsoft Window applications an asset

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Must be able to type 25 words per minute

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University/College degree in a related discipline an asset

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Must possess a professional presentation

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Strong interpersonal and problem solving abilities

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Highly responsible & reliable

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Ability to work well under pressure in a fast paced environment

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Ability to work cohesively with fellow colleagues as part of a team

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Ability to focus attention on guest needs, remaining calm and courteous at all times

Swissôtel Hotels & Resorts offers broad career development possibilities within a growing international group and competitive conditions of employment.

If you feel you are ready for your next professional challenge, send us your application today.

Job Level
: Management / Supervisory

Schedule
: Full-time

Shift
: Rotating / Shift Work

Closing Date
: 12.Dec.2016, 8:59:00 PM

Job Number:
SSH00122