Front Office Representative

Radisson Hotel Nashville Airport

Location: US - TN - Nashville

Nov 7, 2017
Job Details
Receives and processes incoming guests

* Ensure a delightful, seamless arrival and departure for our guests.
* Greets guest and processes hotel registration and other transactions
* Keeps current on hotel accommodations, services and local attractions
* Handles all guest compliments, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction
* Records resolutions to guest complaints on the "Make it Right" log
* Works with other departments as appropriate to arrange for services requested by the guest
* Stays current with developments in the hotel by reviewing and updating the communication log
* Prepares end of shift summaries and communications for management and other shifts
* Encourages day to day up selling of guest accommodations and promotes hotel amenities, food & beverage outlets, hotel services and loyalty program
* Makes reservations in accordance with hotel's yield management practices
* Processes customer credit at check-in in accordance with hotel policy and data privacy policy standards
* May be responsible for answering and fielding all calls to the hotel, both internal and external
* Identifies and records special billing instructions and notifies Accounting
* Obtains appropriate approvals and signatures for guest transactions
* Follows hotel policy on cash banks
* Maintains confidentiality of guest information

Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations.

* Gives personal attention, takes personal responsibility and uses teamwork when providing guest service and experience
* Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
* Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
* Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
* Performs other duties required to provide the service brand behavior and genuine hospitality
*Ideal candidate will have a minimum of 1 to 2 years of hotel front desk experience, other hotel experience or experience in a customer service environment
*Experience in Opera system preferential
*Strong verbal, written and interpersonal skills
*Works well independently or as part of a team
*Strong attention to detail
*Commitment to exceptional guest service
*Ability to maintain a positive and professional attitude when handling all situations
*Adhere to the policies and procedures o
Additional Details
US $12.00 / Hour
Applicants who do not already have legal permission to work in the United States will not be considered.
Medical Benefits + 401K
Front Desk