The purpose of a Front Office Manager is to assure the overall success of the hotel by meeting or exceeding the guest expectation for service.
Essential Job Functions
Responsible for the overall guest service of the hotel by maintaining an organized and efficient Front Desk operation.
·Supervises day to day activities of front desk staff
·Utilizes leadership skills and motivation techniques in order to maximize employee productivity and satisfaction of direct reports
·Meets and exceeds customer expectations by ensuring department provides outstanding customer service and teamwork
·Coordinates staffing and payroll to conform with productivity and budgetary standards
·Prepares payroll and schedules are required; monitors actual vs. budget payroll activities
·Works side by side with front desk associates when necessary to provide outstanding guest service; works scheduled Manager on Duty shifts on a weekly basis
·Coordinates Front Desk work with other departments: Housekeeping, Engineering, Banquets, etc
·Participates in daily Yield Management Meetings
·Insures that all employees follow safety rules and procedures and takes corrective action where required to improve safety of work area
·Maintains proper front desk supplies inventory, conducts inventories as assigned and recommends purchase of products (remaining within budget)
·Confers closely with GM at all times and takes every opportunity to become familiar with all aspects of the hotel in order to assist wherever required.
High school diploma required.
Bilingual - fluent in English & Spanish (other languages a plus)
Ability to operate basic office equipment Knowledge of computer software Windows, Excel, Word and PMS systems.
Experience as a Front Office Supervisor or Front Office Manager at a hotel or equivalent combination of education and experience, required.
Must be able to work a flexible schedule including nights, weekends and holidays.
Equal Employment Opportunity and E-verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.
Miami Beach, FL
Position Available: Immediately
Applicants who do not already have legal permission to work in the location of this job will not be considered.
Management Position: Yes