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Front Office Manager | Tempe
Property Name
AC Hotel Phoenix Tempe/Downtown
Job Title
Front Office Manager | Tempe
Company Name
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position
Bonus Pay
Position Categories
Rooms - Front Office/Guest Services

A Premier Hotel Management & Investment Company with Strategic Vision and Strong Core Values

Since 1987, Pacific Hospitality Group has maintained a strategic vision and strong core values as guiding principles for business success. With luxury hotel properties from Napa Valley to Southern California, PHG's growing portfolio of hotel and resort investments reinforces the company's cohesive vision and ensuing success.

PHG manages, develops, finances, and owns hotels and resorts located in California, Hawaii, Arizona and Louisiana. We currently own and manage 11 hotels and resorts, representing over 2,676 rooms and 203,650 square feet of premier indoor meeting and event space.

Job Description

Are you a fast thinking individual that meets challenges with enthusiasm and urgency in a fast paced hospitality environment? Do you take pride in your ability to motivate and lead a team to ensure external and internal clients experience outstanding and exceptional service each and every time? Do you enjoy "thinking outside the box" and creating strategies to increase revenue and customer satisfaction while ensuring bottom line results?

If the answer is YES, AC Hotel Phoenix Tempe/Downtown by Marriott has an opportunity for you!

Job Summary:

The Front Office Manager is a key member of the leadership team. Responsible for guiding and directing the daily operation of the Front Desk and the daily monitoring of room inventory, and rate and plan availability.   The Manager will ensure that the team delivers outstanding and exceptional service to its guests.

Essential Duties/Responsibilities:

  • Leading and motivating teams
  • Contributing to profitability of the hotel by working within budget and controlling costs, expenses, and labor
  • Managing daily work flow
  • Train and hire front desk agents and are fully immersed in brand culture and hotel policies.
  • Resolving guest issues and providing service recovery
  • Acting as liaison for internal/external communication
  • Provide positive work environment
  • Continually drive brand culture throughout hotel

Ideal candidate will have:

  • 1-2 years proven front office experience in a leadership role, preferably AFOM or FOM
  • Available weekends, holidays, and be flexible to work AM/PM shifts according to business demands
  • Proven mentoring and development skills for both exempt and non-exempt staff
  • Knowledge of property management systems is highly desirable
  • Computer savvy in Microsoft applications required
  • Strong financial competency is desired
  • Excellent communication, organizational and time management skills
  • Demonstrated ability to lead a team
  • Adaptable, flexible, positive attitude
  • Previous Marriott experience
  • Previous Hotel opening experience

Physical Requirements:

While performing the duties of this job, the employee is regularly required to sit, use hands to manipulate equipment, and to talk and hear.  The employee is occasionally required to stand, walk, reach with hands and arms, and stoop, kneel, or crouch.  The employee must occasionally lift and/or move office supplies weighing up to 50 pounds.  Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.  Finger dexterity is required to operate a computer keyboard and calculator. 

 AC Hotel Phoenix Tempe/Downtown by Marriott is an equal opportunity employer M/F/V/D

(ref. 24385)

Job Requirements

We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.