Front Office Manager-Country Inn & Suites-Bothell

Country Inn & Suites-Bothell

Location: US - WA - Bothell

Dec 4, 2017
Job Details

Assists in the development and implementation of business strategies for the hotel which are aligned with Country Inn & Suites' overall mission, vision values and strategies

* Develops and implements strategies for front office that support achievement of the hotel's goals
* Monitors status regularly and adjusts strategies as appropriate

Manages the operation of the front office and related areas

* Creates the first impression by supervising the front office area
* Develops and implements processes and procedures for assigned departments which support achievement of service and financial goals
* Participates in the preparation of the annual budget; monitors achievement of budget and takes corrective steps as appropriate
* Prepares and analyzes reports in order to develop an informative database for decision making and to communicate upcoming business throughout the hotel
* Analyzes business forecasts and maximizes productivity by adjusting schedules accordingly
* Ensures front desk handles billing and cash in accordance with hotel's standards
* Plans and coordinates hotel housing activities by working closely with Sales, Catering, Housekeeping and other departments
* Ensures front office is in compliance with all hotel policy and procedures

Develops and implements strategies and practices which support employee engagement

* Recruits and selects qualified candidates
* Provides employees with the orientation and training needed to understand expectations and perform job responsibilities
* Communicates performance expectations and provides employees with on-going feedback
* Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential

Aligns with the "Be Our Guest" service standards to build and reinforce skills that create a lasting service culture that provides caring, comfortable and consistent experiences.

* Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
* Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
* Provides genuine hospitality and teamwork on an ongoing basis
* Assumes the responsibility to notice when the guest is not satisfied and works to resolve
* Performs other duties required to provide the service brand behavior and genuine hospitality


* Minimum one - three years front office experience
* Minimum one year hotel experience
* High school diploma required, bachelor's degree preferred
* Strong computer systems skills including; reservations and reporting systems
* Strong financial acumen
* Excellent communication skills, ability to influence situations
* Able to collaborate effectively with other hotel employees and managers to ensure teamwork
* Strong Microsoft Office suite and reporting system skills
* Ability to work a flexible schedule


* Ability to stand for extended periods of time
* Ability to occasionally lift, carry, push or pull up to 50 pounds with assistance
* Good manual dexterity for the use of common office equipment
* Valid driver's license
This is a management position that requires flexible schedule. Holidays and weekends as needed.
Additional Details
Applicants who do not already have legal permission to work in the United States will not be considered.
Rooms - Front Office/Guest Services