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705AF19A75E0A667
Front Office Manager

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Property Name:
DoubleTree by Hilton Albuquerque
Job Title: 
Front Office Manager
Location: 
New Mexico-Albuquerque
Company Name: 
City: 
Albuquerque
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management  Position: 
Yes
Bonus Pay: 
Yes

Welcome to Crescent Hotels & Resorts, a premier hotel management and ownership group. Crescent seeks energetic, innovative individuals who have a desire to work in a results-driven environment. Our success is the direct result of everyone working together toward a common goal: To deliver exceptional service to our valued guests and provide a high quality work environment for our associates.

Strong core values related to customer service and associate satisfaction account for the continued success of our company. We are more than just a collection of hotels, we are a progressive company determined to be the employer of choice in the hospitality industry. We are pleased that you have chosen to learn more about our growing organization and are confident that Crescent will provide you with a very rewarding career. print

Crescent Hotels and Resorts is The Employer of Choice and Team Crescent is the award winning Management Company with an extremely robust portfolio in North America. With a deep history of hiring and supporting highly accomplished individuals, we operate a very positive and attractive company which has consistently ranked Crescent Hotels as a front runner in hotel management. We offer an extremely robust career path, benefits and investment in our associates.
Located downtown, DoubleTree by Hilton Albuquerque is the closest hotel to the Albuquerque Convention Center and is connected by underground concourse. The 15-story building has 295 guest rooms and has 8,100 sq. ft. of flexible meeting space.
JOB OVERVIEW
Manage the Front Office operations to achieve customer satisfaction, quality service and compliance with corporatefranchise policies and procedures while meetingexceeding financial goals.
REPORTS TO General Manager
OVERSEES Front desk agents, night auditors, bell staff, and shuttle services.
ESSENTIAL JOB FUNCTIONS
1.Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline andor termination when appropriate.
2.Implement company and franchise programs and manage the operations of the Front Office (Front Desk, PBX, Bell Stand, Concierge, Transportation, and Valet) to ensure compliance with LSOPs and SOPs and to ensure an optimal level of quality service and hospitality are provided to the hotel customers.
3.Prepare forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
4.Resolve customer complaints, anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.
5.Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.
6.Monitor and maintain the Front Office systems and equipment to ensure their optimum performance.
7.Comply with attendance rules and be available to work on a regular basis.
8.Perform any other job related duties as assigned.
JOB REQUIREMENTS

MINIMUM QUALIFICATIONS
Ability to work AM, PM, night audit shifts, including weekends and holidays.
3 5 years previous Front Office Manager experience with a full service hotel
Ability to read, write and speak the English language fluently.

ADDITIONAL QUALIFICATIONS
OnQ PMS experience preferred.
Advanced knowledge of Microsoft Office.
Stand, sit, or walk for an extended period of time or for an entire shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Good telephone etiquette skills.
Self-starting personality with an even disposition.
Maintain a professional appearance and manner at all times.
Must be willing to pitch-in and help co- workers with their job duties and be a team player.
Basic mathematical skills and ability to make accurate mathematical calculations.
Ability to effectively deal with guest and employee concerns in a friendly and positive manner.
Ability to access and accurately input information using a moderately complex computer system.

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