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5CBBFF3EABFD2466
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Property Name
La Mansion
Job Title
Front Office Manager
Location
Texas-San Antonio
City
San Antonio
Management Position
Yes
Bonus Pay
No
Accommodation
No
Industry
Hotel/Resort
Position Categories
Rooms - Front Office/Guest Services, Rooms - Reservations

Job Description

Overview:

La Mansion del Rio

La Mansion

The Omni La Mansion del Rio is ideally nestled along the historic Riverwalk among the banks of the Paseo del Rio in downtown San Antonio. It is within easy walking distance of the famous Alamo, El Mercado, La Villita District, Spanish governor’s Palace, San Antonio Convention Center and other well-known landmarks.

Omni La Mansion del Rio’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni La Mansion del Rio may be your perfect match.

Job Description:

To work closely with the Rooms Director and other Assistant Front Office Managers and supervisors to oversee the Front Desk staff, ensuring maximum Front Office operating efficiency. Managing and problem solving associate and guest issues while remaining professional at all times.

Responsibilities:

* Ensure registration cards are completed.
* Ensure all needed reports are run.
* Continued training done with all associates. Ensure MOS& POE program is consistent.
* Communicate with all departments on continuing basis. Especially the communication with Assistant Front Office Managers each evening/morning.
* Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
* Be familiar with the hotel computer system for training, maintenance and trouble shooting
* Complete rate discrepancy report and make needed changes.
* Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, Select Guests, ESP's, Special Requests, etc.
* Complete check-out with balance report.
* Complete credit check daily.
* Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
* Assist with departmental scheduling and monitoring payroll productivity.
* Directly oversee all aspects of Front Office, Guest Services and the PBX department.
* Attend meetings as assigned by Director of Rooms.

Qualifications:

* At least 3 years directly related experience (Hotel-Front Desk) in a managerial role.
* Must be able to work approximately 50 hours per week, flexible shifts, including weekends and holidays.
* Must have excellent organizational, supervisory, customer service skills.
* Must be able to work well under stressful situations and handle challenges in a professional manner.
* Must have a 4 diamond presentation. 

Job Requirements

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristics protected by law. The following link provides more information regarding the Federal laws prohibiting discrimination in employment: EEO is the Law - Notice of Applicant Rights Under the Law

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

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