TITLE: Guest Services Manager
DIRECT REPORT: General Manager
SUMMARY: Manages hotel front desk operations and supervises front desk staff. Assures operations are according to Holiday Inn Express System Standards.
1. Supervises front office team members.
2. Reviews daily front office procedures and assures proper transmission of all necessary information to Regional Manager and General Manager.
3. Ensures proper training programs and procedures are in place in conjunction with the General Manager and according to system standards.
4. Responsible for proper administration of keys.
5. Responsible for knowing hotel emergency procedures.
6. Manages inventory and assists General Manager with budget control.
7. Inspects Market standards daily.
8. Interviews and hires front desk employees following Company standards and procedures.
9. Conducts employee discipline with regard front desk personnel.
10. Ensures proper uniform standards are in place in department.
11. Accommodates guest special requests.
12. Responsible for knowing area attractions and services in order to accommodate guest’s needs.
13. Responsible for knowing Holiday Inn Express services and amenities in order to accommodate guest’s needs.
14. Reviews room inventory with sales and assist in selling strategies to maximize room revenue.
15. Monitors tracking of leads and results. Follows up with General Manager to ensure that leads are actively managed and followed up on.
16. Takes ownership of sales when GM is not available.
17. Assists GM in maintaining accounts.
18. Responsible for helping coach, train and motivate all members of the in-hotel team on their roles in the sales process.
19. Ensures team member attitudes of attentiveness in meeting guest’s needs.
20. Oversees the daily operations of the hotel in the absence of the General Manager.
Holiday Inn Express & Suites Birmingham/Fultondale North
Position Available: Immediately
Bonus Plan: Yes
Applicants who do not already have legal permission to work in the location of this job will not be considered.
Management Position: Yes
Hiring Contact: Nisha Patel
Contact Title: Mrs
Address: 1701 Main Street , Fultondale, AL, 35209, US