Hotel / Resort Jobs | Front Office Manager

Front Office Manager

Hilton Marco Island Beach Resort & Spa

Marco Island, FL

Description

Join our team of professionals and gain experience in our newly renovated resort. Come see what “Island Style ReDefined” is all about! The Hilton Marco Island Beach Resort & Spa, a AAA Four Diamond Award recipient, is perfectly situated, facing the pristine white sands of the Gulf of Mexico. The Resort has completed a $40 million transformation to bring a completely reimagined, best in class, Gulf-Front experience. We are currently seeking individuals interested in becoming our Front Office Manager. This position is responsible for overseeing all Front Office operations including Front Office Agents, Bell, Concierge, PBX, Reservations and Night Audit team members. Ensures total guest satisfaction. Keeps communications open between the team and all other departments to avoid any misunderstanding of the hotel’s goals, guest relationships, and the type of service that is required. Promotes the morale of department.

Essentials Functions Include: Check and control the Front Office systems, supplies, inventory, and scheduling, forecasting, and departmental budget to maximize revenues. Compile and prepare financial reports. Edit daily payroll input, run reports and ensure bi-weekly payroll is completed efficiently and accurately. Create weekly labor reports and all other reports as specified by management. Assist team members during peak activity periods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler’s checks, and other forms of payment. Count cash and other methods of payment at the end of the shift to verify and balance the house bank. Ensure that daily preparations are completed for arriving and departing guests. Complete a thorough verification of room and tax charges to be posted nightly. Handle all room discrepancies with Housekeeping. Assist in effective charging “no show” reservations. Ensure continuous courteous service and immediate response to guest requests to department team members within Hilton Marco Beach and Olshan Properties standards. Maintain and develop a work schedule for supervised staff, to include Guest Services Agents, PBX Operators, Bellmen, Concierge and reservations team members. Maintain and control payroll expenses within Hilton Marco Island Beach budget guidelines. Monitor lobby traffic and make staffing adjustments accordingly. Resolve team member and guest complications. Field guest complaints, conducting a thorough research to develop the most effective solutions and negotiate results. Train team members with the ability to handle guest concern’s immediately and confidently. Encourage and promote an active team member empowerment atmosphere. Politely and professionally communicate with guests and team members, both verbally and in writing. Answer questions and provide clear direction to internal and external guests. Advise and instruct staff of all work details. Attend hotel meetings to obtain and adequately communicate pertinent information to staff. Implement and monitor all corporate marketing programs to include HHonors, Senior HHonors, Rooms Packages, etc. Organize and conduct pre-shift and departmental meetings to communicate pertinent information. Conduct on-going training sessions to all areas of the department.

The Hilton Marco Island Beach Resort & Spa offers extremely competitive benefits and compensation to eligible team members.

Summary of Benefits:

Complimentary Team Member meals
Complimentary parking
Generous paid time off with no waiting period
401K plan with company contribution after just 90 days of employment
Medical, Dental and Vision coverage
Company issued uniforms
Convenient Direct Deposit
Educational Assistance
Reduced travel rates at Hilton Hotels Worldwide

Olshan Properties is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Requirements

Education:

High School graduate or equivalent required. Bachelor’s degree in hotel management preferred.

Experience:

Minimum of 2 years’ experience as Assistant Front Office Manager or 2 years Operational Management experience at a full service hotel or resort required.
Hilton experience preferred

About Us

The Hilton Marco Island Beach Resort & Spa, a AAA Four Diamond Award recipient, is perfectly situated on 10.5 oceanfront acres of the world-class, white sandy beaches of Marco Island, overlooking the Gulf of Mexico. All 310 guestrooms have furnished balconies and encompass the most luxurious accommodations and amenities. We offer a brand-new restaurant complex, featuring The Deck at 560 Restaurant and Bar, The Bar at 560 and a new Grab-and-Go gourmet marketplace, 560MKT. Dining includes indoor, outdoor and poolside options. In-room dining is also available. We also offer 12,000 square feet of meeting and event space, including our outdoor patio area. The Resort has completed a $40 million transformation to bring a completely reimagined, best in class, Gulf-Front experience. Additionally, the resort is currently undergoing a re-design of all the guest rooms and suites, as well as additional design enhancements to The Deck at 560 Restaurant and Bar.

We are committed to developing our team members, empowering them and recognizing their achievements. Our continued success depends on the leadership, diligence, and talent of our team members. We look for collaborative people dedicated to creating value. We're seeking high-performing individuals who want to join our dynamic environment. Individuals should have a demonstrated track record of success and a strong desire to develop solutions, problem solve and make significant contributions to our organization. You will have ownership over your work and the ability to determine your success. Join our team and see what Island Style Redefined is all about!

Job Info

Marco Island, FL

Hilton Marco Island Beach Resort & Spa

Posted on: 02/01/2019

Position Available: Immediately

Work Permit: Applicants who do not already have legal permission to work in the location of this job will not be considered.

Other: Insurance Benefits, no waiting PTO, 401K, Hotel Discounts

Management Position: Yes

Contact Info

Hiring Contact: Brittany Lacayo

Contact Title: Human Resources

Phone: 239-642-2102

Address: 560 S. Collier Blvd. , Marco Island, FL, 34145, US

Email: anthonia.smith@hilton.com

Description

The Hilton Marco Island Beach Resort & Spa offers extremely competitive benefits and compensation to eligible team members.

Summary of Benefits:

Complimentary Team Member meals
Complimentary parking
Generous paid time off with no waiting period
401K plan with company contribution after just 90 days of employment
Medical, Dental and Vision coverage
Company issued uniforms
Convenient Direct Deposit
Educational Assistance
Reduced travel rates at Hilton Hotels Worldwide

Requirements

Education:

High School graduate or equivalent required. Bachelor’s degree in hotel management preferred.

Experience:

Minimum of 2 years’ experience as Assistant Front Office Manager or 2 years Operational Management experience at a full service hotel or resort required.
Hilton experience preferred

About Us

Front Office Manager

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