Front Office Manager
Property Name:
Westin Annapolis
Job Title: 
Front Office Manager
Location: 
Maryland-Baltimore
Company Name: 
City: 
Annapolis
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position? 
Yes
Bonus Pay: 
Yes
Accommodation: 
No
 
Delivering hospitality, creating value... every customer, every time is our guarantee not only to our external guests, but to our team members. At Davidson, we know that is the people who operate our hotels that make the difference between average and exceptional performance. Our goal is to recruit, hire, train, support and retain the best hotel team members in the industry. We seek motivated team members who have a passion for service, know how to have fun and desire to provide legendary service. We offer competitive salaries and benefits, including medical, and 401k retirement plan. When you join Davidson Hotels & Resorts, you become family. Join us today!
Company Info

Delivering Hospitality, Creating Value, Every Customer, Every Time

Davidson Hotels & Resorts is one of the largest and most successful independent hotel management companies in the industry. The combined experience of our team represents a breadth and depth of expertise that is unmatched, and we believe our people are the cornerstone of our success. We are committed to making Davidson a great place to work and provide the foundation for building successful careers. If you share our passion for delivering hospitality where details matter, apply today to join our team!

Established in 1974, Davidson Hotels & Resorts is a leader in the hospitality industry and a rapidly growing hotel company. We offer full service hospitality management, development, acquisition, accounting, and consulting expertise for the lodging industry. Our portfolio of hotels is focused on 3 and 4 star properties such as Hilton, Embassy Suites, Doubletree, Renaissance, Marriott, Westin, Sheraton, Hyatt Regency, and impressive Independent and Select Service Hotels.

Property Info

A 13-minute walk from the Banneker-Douglass Museum, this polished downtown property is a 15-minute walk from the historic Maryland State House. The circular trolley stops directly outside of the hotel approximately every twenty minutes, taking you anywhere you want to go in Downtown Annapolis. Classic rooms all have flat-screen TVs, desks and coffeemakers, plus WiFi (fee) and kitchenettes (fee). Suites add separate living rooms and dining tables. Upgraded suites offer kitchenettes and/or add wet bars. Amenities include an American restaurant and a lobby lounge, as well as a fitness center and heated indoor pool. There are also meeting rooms and a business center. Complimentary loaner bikes are available, as are spa services (fee).

Position Info

The Front Office Manager must demonstrate a commitment to customer service by soliciting and responding promptly to guest needs. Ensure all members of the Front Office staff, including new hires, are trained to meet standards of each component. Empower department staff to deliver exceptional customer service by encouraging and rewarding responsive guest assistance. Meeting or exceeding budgeted profit and margin of the department. Prepare annual departmental budget that accurately reflects the hotel's operations plan. Manage human resources functions including recruiting, selection, orientation, training, performance reviews, pay and recognition programs to maintain a skilled and motivated workforce.

QUALIFICATIONS:
• 2 years prior departmental management experience in front office or related disciplines.
• Time management and negotiation skills.
• Ability to manage and lead each discipline of the department independently.
• Ability to manage according to employment and Innkeeper laws of the jurisdiction.
• Prior cash handling experience necessary.
• Ability to communicate effectively with the public and other Team Members.
• Read, write and speak English fluently.
• Computer experience required. Proficient in Opera PMS, Micros & Microsoft Office

EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hotels & Resorts is a drug free workplace. Pre-employment drug test, background check, and job assessment required
Apply Now    |    Email To A Friend    |    Other Jobs