Maintain standards of quality guest service.
Achieve budgeted revenues and expenses and maximize profitability related to the guest services department paper.
Develop short- and long-term financial and operational plans for the guest service department that relate to the overall objectives of the hotel.
Participate in the preparation of the annual hotel budget.
Increase level of guest satisfaction by delivery of an exceptional product through employee development.
Manage the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates.
Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security.
Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
Ability to accurately use various office and accounting software.
Must have at least 3 years front desk experience.
Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
Ability to assist with the design and preparation of statistical reports and presentations as needed.
Ability to accurately report information.
Ability to assist with various accounting department tasks as needed.
Ability to scrupulously follow all Driftwood and hotel policies and procedures.
Attend required meet
Projects and assignments are completed thoroughly, professionally, and with care.
Adjusts to high-pressure conditions and is open to change.
Assumes responsibility for personal growth and development.
Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates.
Understands and communicates the Driftwood Mission.
Expresses ideas and conveys information clearly, effectively, and professionally.
Actively listens to others.
Conveys company information, decision, or problems to appropriate parties on a timely basis.
Works to resolve disagreements and is respectful of peers and co-workers.
Crowne Plaza Springfield
Position Available: Immediately
Bonus Plan: Yes
Applicants who do not already have legal permission to work in the location of this job will not be considered.
Other: medical, dental, vision, life, 401K
Management Position: Yes