Hotel / Resort Jobs | Front Office Manager

Description

We are looking for a Front Office Manager for our 104 unit Franchised Hotel. You will act as the face of our company and ensure guests receive a heartwarming welcome. You will also coordinate all front desk activities including calls, reservations and guest services.

Responsibilities include but not limited to:

Ensure front desk is tidy and has all necessary stationary and material
Train, supervise and support all front desk agents including Night Auditors
Make schedules
Ensure timely and accurate customer service
Handle complaints and specific customers requests.
Troubleshoot emergencies
Ensure companys policies and security requirements are met

Requirements

Proven work experience as a Front Office or Front Desk manager.
hands on experience with office machines.
Proficiency in English (oral and written)
Thorough knowledge of customer service, office management and basic bookkeeping procedures.
Excellent communication and people skills.
Good organizational and multitasking abilities.
Problem solving skills.
High School Diploma, additional certification is a plus.

Applicants must be willing to work, evenings, nights and weekends.

Job Info

Kirkland, WA

Baymont Inn & Suites

Posted on: 03/29/2018

33000 - 39000 USD

Position Available: Immediately

Work Permit: Applicants who do not already have legal permission to work in the location of this job will not be considered.

Other: Paid leave

Management Position: Yes

Contact Info

Hiring Contact: James Kumar

Contact Title: General Manager

Phone: 425-822-2300

Fax: 425-889-9616

Address: 12223 N E 116th St , Kirkland,, WA, 98034, US

Description

Responsibilities include but not limited to:

Ensure front desk is tidy and has all necessary stationary and material
Train, supervise and support all front desk agents including Night Auditors
Make schedules
Ensure timely and accurate customer service
Handle complaints and specific customers requests.
Troubleshoot emergencies
Ensure companys policies and security requirements are met

Requirements

Proven work experience as a Front Office or Front Desk manager.
hands on experience with office machines.
Proficiency in English (oral and written)
Thorough knowledge of customer service, office management and basic bookkeeping procedures.
Excellent communication and people skills.
Good organizational and multitasking abilities.
Problem solving skills.
High School Diploma, additional certification is a plus.

Applicants must be willing to work, evenings, nights and weekends.

Front Office Manager

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