Front Office Manager

Hilton - Memphis

Location: US - TN - Memphis

Nov 14, 2017
Employer
Job Details
Company Info

Delivering Hospitality, Creating Value, Every Customer, Every Time

Davidson Hotels & Resorts is one of the largest and most successful independent hotel management companies in the industry. The combined experience of our team represents a breadth and depth of expertise that is unmatched, and we believe our people are the cornerstone of our success. We are committed to making Davidson a great place to work and provide the foundation for building successful careers. If you share our passion for delivering hospitality where details matter, apply today to join our team!

Established in 1974, Davidson Hotels & Resorts is a leader in the hospitality industry and a rapidly growing hotel company. We offer full service hospitality management, development, acquisition, accounting, and consulting expertise for the lodging industry. Our portfolio of hotels is focused on 3 and 4 star properties such as Hilton, Embassy Suites, Doubletree, Renaissance, Marriott, Westin, Sheraton, Hyatt Regency, and impressive Independent and Select Service Hotels.

Property Info

Set in East Memphis' business district, this modern 27-story hotel is 10.2 miles from Memphis International Airport and 12.6 miles from Graceland; the home of Elvis Presley. All rooms offer upscale decor and custom-designed beds, plus flat-screen TVs and WiFi (fee). Executive rooms provide free WiFi and access to the Executive Lounge's free breakfast and evening appetizers. Suites add separate living areas and wet bars. Amenities include a buffet breakfast (surcharge), a stylish bistro, a bar, a fitness center and an outdoor pool. There's also a business center and 30,000 sq ft of flexible meeting space, plus a free area and airport shuttle.

Position Info

The Front Office Manager must demonstrate a commitment to customer service by soliciting and responding promptly to guest needs. Ensure all members of the Front Office staff, including new hires, are trained to meet standards of each component. Empower department staff to deliver exceptional customer service by encouraging and rewarding responsive guest assistance. Meeting or exceeding budgeted profit and margin of the department. Prepare annual departmental budget that accurately reflects the hotel's operations plan. Manage human resources functions including recruiting, selection, orientation, training, performance reviews, pay and recognition programs to maintain a skilled and motivated workforce.

QUALIFICATIONS:
• 2 years prior departmental management experience in front office or related disciplines.
• Time management and negotiation skills.
• Ability to manage and lead each discipline of the department independently.
• Ability to manage according to employment and Innkeeper laws of the jurisdiction.
• Prior cash handling experience necessary.
• Ability to communicate effectively with the public and other Team Members.
• Read, write and speak English fluently.
• Computer experience required. Proficient in Opera PMS, Micros & Microsoft Office

EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hotels & Resorts is a drug free workplace. Pre-employment drug test, background check, and job assessment required
[see description]
Additional Details
immediately
Yes
Applicants who do not already have legal permission to work in the United States will not be considered.
No
Yes
No
Hotel/Resort
Rooms - Front Office/Guest Services, Rooms - Reservations