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1A5AB798A5649610
Logo
Property Name
InterContinental Kansas City at the Plaza
Job Title
Front Office Manager
Location
Missouri-Kansas City
City
Kansas City
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position
Yes
Bonus Pay
Yes
Accommodation
No
Address
401 Ward Parkway
Kansas City, MO, US
Industry
Hotel/Resort
Position Categories
Rooms - Front Office/Guest Services

Corporate Overview

The Procaccianti Group (TPG) currently owns and/or operates 64 hotels in 24 states and employs approximately 8,000+ people from coast to coast with 120 professionals based at the corporate headquarters in Rhode Island.

TPG is seeking energetic, service-oriented individuals to participate in the strong growth that we are experiencing. With 50 years of real estate and hospitality management, our available positions are as diverse as our business ventures. TPG offers a wide variety of managerial and entry level positions with a competitive/attractive salary, 401k & benefits.

Job Description

Why you'll like working here

The Procaccianti Group (TPG) currently owns and/or operates 64 hotels in 24 states and employs approximately 8,000+ people from coast to coast with 120 professionals based at the corporate headquarters in Rhode Island.

TPG is seeking energetic, service-oriented individuals to participate in the strong growth that we are experiencing. With 50 years of real estate and hospitality management, our available positions are as diverse as our business ventures. TPG offers a wide variety of managerial and entry level positions with a competitive/attractive salary, 401k & benefits.

Job Description

  • Looking for a customer service oriented person able to execute guest requests promptly.

  • Ability to communicate effectively with all departments.

  • Ability to supervise and lead others while promoting a team environment.

Who this Job Will Job Appeal To

  • A person who is comfortable in a highly structured environment.

  • Individuals who enjoy working at a property that develops people for promotion.

  • People who enjoy working at a property that takes an active role in the community.

  • An individual who enjoys selling room upgrades and return reservations.

  • A person who enjoys a property that provides ongoing training to Front Office employees.

Requirements

In preparing for this position, candidate ideally will have worked in at least the following departments or positions: Front Desk Agent


  • A minimum of 1 year(s) of supervisory experience.

  • A minimum of 3 year(s) of experience.

  • Approximate full time staff under this position: 5

  • Approximate part time staff under this position: 2

  • Must have experience at properties of similar size and quality.Position will be required to work a varied schedule that may include evenings, nights, and week-ends.

  • Must be a citizen of this country or possess a valid work permit.

  • Solid experience in Front Office including Front Desk, Night Audit, PBX, Reservations, Bell staff, and Guest Services.

  • Strong yield management skills and ability to instill those in others.

  • Ability to motivate Front Office & Reservations Employees to continuously upsell.

  • Familiar with Front Office/Reservations training techniques.

  • Experience consistently outperforming competitive properties.

  • Track record training, cross training and developing employees for promotions.

  • Verifiable record improving guest service and satisfaction.

  • Understand scheduling to optimize financial performance while meeting employee scheduling.

  • Track record resolving customer complaints to benefit of guests and the property.

  • Assure guest expectations are exceeded through proper employee training.

  • Work closely with Housekeeping, Engineering, Catering and Sales to assure groups and special functions are handled smoothly.

  • Participate in MOD program.

  • High School degree or equivalent.

EOE, M/F, D/V



 

Job Requirements

Requirements