Stanford Hotels Corporation is a mid-size, owner-operated company that specializes in the development and management of high quality, full service hotels using a variety of franchise brands. The corporate office is located in San Francisco; however, Stanford Hotels has 13 properties throughout the U.S. comprising three top global brands including Marriott, Starwood and Hilton.
Our goal is to be the "Best of the Brand." Since 1985, Stanford Hotels Corporation believes that high-quality properties, exceptional customer satisfaction, and engaged employees set Stanford Hotels apart from the rest.
The Front Office Manager will effectively lead, train, coach, motivate, engage and provide feedback to the front desk staff, shuttle drivers and supervisors. Successful candidates will be able to:
Ensure front office staff and management is properly trained to standards and able to carry out the operations of the day to day work.
Work closely with department managers and supervisors to develop them both personally and professionally.
Ensure that all complaints regarding service and/or accommodations are investigated and resolved.
Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.
Establish standards for personnel performance and customer service.
Review work procedures and operational problems to determine ways to improve service, performance, or safety.