Front Office Manager (2136)
AC Hotel Aventura
Location: US - FL - Aventura
Front Office Manager
Rooms - Front Office/Guest Services
AC Hotel Aventura
The AC Hotel Aventura by Marriott, one of the newest hotels to join the AC family of hotels in July 2017. Our hote has 233 guestrooms and 2,500 square feet of meeting space. What is an AC by Marriott Hotel? Founded in 1998 by Antonio Catalán, AC Hotels has over 80 properties located in Spain, Italy, France, Portugal and the US. AC Hotels and Marriott formed a joint venture in 2011, leveraging the unique style and design of these upscale urban-inspired hotels with the portfolio power and distribution of Marriott International. AC Hotels by Marriott provides innovative spaces of freedom and comfort, with a style that defines the most contemporary hospitality – the unmistakable AC style. This brand targets travelers searching for a design-led hotel in a great location. Sleek, sophisticated European inspired aesthetics bring the culture of the location alive to support our guests’ experience.
We are seeking a dynamic individual who is motivational, passionate, and fun! We want you to lead our Front Office Team to ensure the effortless and seamless movement of guests in and out of the hotel, and to provide exceptional levels of service throughout our guests' stay.
The Front Office Manager will be responsible for the day-to-day operations of the front office guest services team, PBX, and bell staff. The Front Office Manager will assure guest service standards are being applied consistently and that all hotel and department policies and procedures are followed and adhered to.
Must have excellent communication skills, written and verbal, and relate to guests’ concerns and work well in groups.
Strong interpersonal and employee relation skills are a must with the ability to mentor, train and develop staff. Te ability to motivate and drive the staff is essential.
Must have a strong knowledge of computers, Microsoft Excel, Microsoft Word, etc.
Must be able to handle multi-tasking and be goal- and results-oriented.
Must have strong time management skills to meet deadlines.