Front Office - Guest Service Agent

Swissôtel Grand Shanghai

Location: CN - Shanghai

11/11/16 17:30
Employer
Job Details
“a passion for perfection”

Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use & develop their knowledge to reinvent their career path.

Swissôtel Grand Shanghai, award winning “Leading Business Hotel” offers 467 contemporary designed rooms. 4 restaurants and bars, a health club and spa, comprehensive conference and banquet facilities cater to all events and occasions.

Front Office - Guest Service Agent

Position Objective: for you to ensure a
high quality, consistent and personalized experience for all our guests
arriving and departing the hotel, thereby contributing to and supporting the
reputation of our hotel.

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• To consistently offer professional, friendly and engaging service
• To greet, check in and settle guest accounts while ensuring all service standards are followed
• To assist guests regarding hotel facilities in an informative and helpful way
• To respond to each Guest who approaches the Reception Desk
• To drive rate through up-selling room brands
• To follow department policies, procedures and service standards
• To follow all safety policies
• Other duties as assigned

Qualifications:

We are looking for a well organized and creative candidate with excellent communication and interpersonal skills, who is able to display a “passion for perfection” and work in a dynamic environment. In addition, the candidate should possess:

• Previous customer related experience preferred
• Previous PMS experience an asset
• Computer literate in Microsoft Window applications an asset
• Must be able to type 25 words per minute
• Must possess a professional presentation
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position:
Physical aspects of the position include but are not limited to the following:
• Frequent standing and walking throughout shift
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps

Swissôtel Hotels & Resorts

Swissôtel Hotels & Resorts offers broad career development possibilities within a growing international group and competitive conditions of employment.

If you are interested in embarking on a challenging career with us, we invite you to submit your application online.

Swissôtel is an Equal Opportunity Employer.

Job Level
: Colleague

Schedule
: Full-time

Shift
: Rotating / Shift Work

Travel
: No

Closing Date
: 12.Dec.2016, 8:59:00 PM

Job Number:
SSH00012