Walnut Creek Marriott
If you have true entrepreneurial spirit, and have the attitude suited for the Hotel-Hospitality business, Windsor Capital Group can offer you exciting opportunities for your career into the future. WCG, is a dynamic and disciplined hotel company with a passion for excellence. We offer personal development programs for training and opportunities to grow and succeed.
Windsor Capital Group, Inc., is a privately held ownership and management company with a current portfolio of 10 hotels in 4 states across the United States including superior hotel brands such as:
WCG is comprised of industry hospitality leaders who are committed to excellence, lead by example, and aspire to inspire others who want to succeed and grow in this exciting business. If you are someone who wants an exciting career, and can learn, teach and grow in the hospitality industry, we want you to be a part of our dynamic team!
looking for a Front Desk Manager to assist the Front Office Manager.
Purpose for the Position:
To coordinate front office activities of hotel or motel
and resolve problems arising from guests’ complaints, reservation and room
assignment activities, and unusual requests and inquiries; to maintain a high
quality of services offered to guests through management of the functional
areas of reservations, guest registration, bell services, telephone services
and guest accounting so as to maintain established operational standards and
maximize profits of the hotel. Concierge
services and garage services may also report to this position.
duties and shifts to workers and observes performances to ensure adherence
to hotel policies and established operating procedures.
and cooperates with other managerial staff to ensure coordination of hotel
inquiries pertaining to hotel policies and services.
for private telephone line and other special services.
patrol public rooms, investigate disturbances, and warn troublemakers.
interview and hire applicants.
receive and process advance registration payments.
send out letters of confirmation or return checks when registration cannot
standards of guest service quality.
budgeted revenues and expenses and maximizes profitability related to the
guest services department.
to the profitability and guest satisfaction perception of other hotel
short-term and long-term financial and operational plans for the guest
service department, which relate to the overall objectives of the hotel.
in the preparation of the annual hotel budget.
level of guest satisfaction by deliver of an improved product through
employee development, job engineering, and quality image.
in compliance with local, state, and federal laws and regulations.
the reservation function to maintain highest possible room occupancy and
average daily rate through suggestive selling by employees.
procedures for credit control and handling of financial transactions.
procedures for security of monies, guest security and emergency
departmental-related guest complaints and ensures corrective action is taken.
other duties as assigned by a manager or supervisor.
Skills and Abilities:
and interpret business records and statistical reports.
mathematical skills to interpret financial information and prepare budgets.
and interpret policies established by administrators.
the government regulations covering business operations.
business decisions based on production reports and similar facts.
business decisions based on your own experience and personal opinion.
differences in widths and lengths of lines such as those on graphs.
with the general public, customers, employees, union and government officials
with tact and courtesy.
and organize the work of others.
activity frequently and cope with interruptions.
and write clearly.
the full responsibility for managing an activity.
Demands: Light work: Exerting up to 20 pounds of force
occasionally (Occasionally: activity or condition exists up to 1/3 of the
time), and/or up to 10 pounds of force frequently (Frequently: activity or
condition exists from 1/3 to 2/3 of the time), and/or a negligible amount of
force constantly (Constantly: activity or condition exists 2/3 or more of the
time) to move objects. Requires walking or standing to a significant degree, or
requires sitting most of the time but entails pushing and/or pulling of arm or
leg controls, or requires working at a production rate pace entailing the
constant pushing and or pulling of materials even though the weight of those
materials is negligible.
Conditions: Inside: Protection from weather conditions but not
necessarily from temperature changes. A
job is considered “inside” if the worker spends approximately 75 percent or
more of the time inside.