true
/seeker/email?jobAdId=6F846924AC86606B
window.open('/seeker/apply/quickApply?jobAdId=6F846924AC86606B');logEvent('job details','apply-1');
6F846924AC86606B
ihr Hotels and Resorts logo

Interstate Hotels & Resorts is the leading global hotel management company. Hotel owners, developers and guests discover the Interstate difference in our 425 hotels, resorts and conference centers with nearly 75,000 rooms located throughout the U.S. and around the globe.

Our rich history spanning 55 years of innovation, consistency and success is unmatched in the hospitality industry, making Interstate the preferred hotel management company of major global brands. It also allows our associates to consistently deliver results for real estate investors, ownership groups, publicly-traded REITs, privately held companies, and private equity funds today and in the bright future to come.

Position Info
Location: US - PA - Philadelphia
Position: Front Office Assistant Manager OEM
Salary:   
Management Position: Yes
Bonus Plan: Yes
Contact Type: Employer
Industry Categories: Hotel/Resort
Position Categories: Rooms - Front Office/Guest Services
Work Permit Needed: Applicants who do not already have legal permission to work in the United States will not be considered.

Logo
Sheraton Philadelphia Downtown Hotel
Front Office Assistant Manager OEM

Position Description

We deliver exceptional guest care around the clock. Every day. You're a natural at developing and fostering lasting relationships and your passion for service excellence is contagious. Solid experience enables you to lead with confidence, in the absence of a Front Office Manager and when the pressure's on. Continuous improvement is your mantra and you love sharing what you know. Open, clear communication between guests, your team, and fellow departments translates into happy returning guests and smooth operations, no matter what the hour! If you're ready to be a key contributor and accelerate your career, a Front Office Assistant Manager position with Interstate may be a great opportunity.

As Front Office Assistant Manager, you will



  • Oversee Front Office shift operations, enabling fluid communication and effective coordination between Sales, Reservations, Accounting, and all hotel departments to ensure smooth operations and optimal guest experience.


  • Skillfully guide a talented Front Office Staff, including Front Desk Agents, Bell Staff, and Guest Response (PBX) Department. Create an environment where motivated people want to join, learn, do their best, and advance. Lead by modeling the way, by training, empowering, and coaching throughout the employment lifecycle.


  • Exercise your experience and relationship building talent to ensure delighted, returning guests. Enable open, clear communications between guests, your team and fellow departments. Keep a pulse on guest and employee interactions, transforming potential issues into opportunities to teach and elevate guest experience. Respond with prompt graciousness to guest requests and inquiries.


  • Keep the Front Office operating smoothly under your watch. Track supply levels and take necessary action to ensure systems and equipment are fully functioning, for optimal efficiency and associate safety.

Fundamentals

Two to four year college or equivalent education or experience is required, with two experience in a related position. Cash and credit handling experience is expected, along with regular computer, business software, property management system, and switchboard operation. To be successful in this position, excellent written and verbal English communication skills are required. This position also requires full mobility. Intended to offset the Front Office Manager's schedule, enabling high visibility and elevating guest experience, this position requires weekend, evening, and holiday scheduling.



 
Location Information

Requirements
 

Apply Online