Join the most recognizable hotel brand
in virtually every region of the world.

Front Office Agent

Location:
CN - Wuhu Shi
Date Posted:
22/11/16 22:30
Company Name:
Hilton Hotels and Resorts
A Front Office Coordinator with Doubletree by Hilton assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience.

What will it be like to work for this Hilton Brand?

It all starts with a warm chocolate chip cookie, a simple touch that sets the tone to create a rewarding experience for a guest's entire stay. DoubleTree by Hiltonル understands that doing the little things well can mean everything.

If you appreciate the little things and enjoy creating exceptional experiences through perfecting little details, you may be just the person we are looking for to work as a Team Member with DoubleTree by Hilton. Because itメs at the DoubleTree at Hilton where the little things mean everything.

What will I be doing?

What will I be doing?

As Front Office Coordinator, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer service experience. A Front Office Coordinator is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

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Assist the Front Office Manager with daily Front Office operations
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Provide prompt service and actively seek opportunities to drive Guest satisfaction
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Ensure the team are kept fully aware of any relevant feedback from either the Guests or other departments
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Manage, resolve or escalate any and all Guest complaints quickly
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Work with all facilities and services provided within the hotel and identify opportunities for up-selling and promoting new or ongoing events
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Advise team of any special events or VIP Guests in the hotel for events or for general accommodations
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Ensure a high level of product knowledge of the hotel and the local area and be aware of the daily hotel event schedule
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Attend all Front Office meetings
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Act in accordance with fire, health and safety regulations and follow the correct procedures when required
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Serve your role and Team in an environmentally-conscience manner


Hilton World Wide Inc. is acting as an Employment Agency in relation to this vacancy.


What are we looking for?

Front Office Coordinators serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

  • Previous customer service experience within the hotel/leisure/retail sector

  • Excellent interpersonal and communication skills

  • Commitment to delivering a high level of customer service

  • Ability to work under pressure

  • Excellent grooming standards

  • Flexibility to respond to a variety of work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • High level of IT proficiency



What benefits will I receive?

Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.

Learn more now about DoubleTree by Hilton --- where the little things mean everything.

  • More than 250 properties in countries throughout the world
  • More than 230 million cookies have been served, and still baking!
  • Hotel chain continues to grow rapidly
  • Features the signature Sweet Dreamsル Sleep Experience
Job Categories
Front Desk
Property
DoubleTree by Hilton Wuhu
Entry Level Position
Yes